RB Residential Transport Specialist

Position Summary

The Residential Transport Specialist (RTS) plays a critical role in supporting client care, maintaining a safe and secure residential environment, and ensuring operational efficiency. This position is responsible for safely transporting clients to and from approved destinations while maintaining a supportive, trauma-informed approach. When not providing transportation, the Residential Transport Specialist supports facility safety and security by conducting routine patrols, responding to safety concerns, assisting with behavioral crises using approved de-escalation techniques, and helping maintain a safe therapeutic environment.

Key Responsibilities

• Safely transport clients to appointments, activities, admissions, discharges, and other approved destinations.
• Maintain professional, trauma-informed care and interactions with clients.
• Carry out routine vehicle inspections and maintain logs for safety and compliance.
• Document and logs as it relates to client transport and incident reporting.
• Conduct facility patrols and support safety and security initiatives.
• Aid staff during behavioral crises using approved de-escalation techniques.
• Support emergency response procedures and operational needs.

Core Values

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Take a Solution-focused Approach: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Accountability: Take constructive feedback and prevent discourse among our peers.
• Promptness as it relates to client care for appointments.
• Solution focused with a positive team-oriented attitude.
• Professional demeanor as a representative of Riverbend Health and Wellness.

Qualifications

• High School Diploma or GED required.
• Preferred experience in behavioral health, mental health, substance use treatment, healthcare, transportation, or crisis intervention environments.

Required Certifications/Training

• Current First Aid and CPR certification
• Narcan administration training

Employment Requirements

• At least 18 years of age
• Valid driver license with acceptable driving record
• Pass a background check
• Health physical screen and negative TB test
• Drug and Alcohol screening