RB Case Manager

General Description

The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connections to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.

Essential Duties

• General Case Management functions supporting client needs.
• Cookbook daily case management needs assisting clients with securing resources.
• Cookbook Third Party records upon request.
• Participate in weekly Treatment Team Meetings.
• Discharge & Aftercare planning.
• Facilitate groups at least once per week.
• Maintain weekly communication with client’s social supports.
• Collects and records all information necessary for admission and extended stay review.
• Obtain all applicable consents, financial agreements, and release of information.
• Relationship building with all clients in residential services.
• Providing AMA follow-up phone calls
• Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls
• Collaborate with Admissions and Clinical to assist in refer out process.
• Liaise with Resident Support Staff and Clinical staff to ensure best client outcomes and communication of client needs.
• On-Call/After-Hours Phone coverage and availability, as needed
• Maintain communication with alumni members

Additional Duties

• Absolutely assist and cover other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

Interpersonal Relations

• Create Meaningful Connections: Demonstrates the ability to function effectively as a part of a team.
• Use outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise.
• Have the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once.
• Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accept constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities.
• Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and flexibly.
• Ability to work under pressure, handle multiple tasks, and interruptions.
• Stand and walk for extended periods (often much of a shift)
• Move quickly throughout the facility in response to patient needs or emergencies
• Navigate stairs, hallways, and patient rooms frequently
• Lift, carry, push, or pull up to 25–50 pounds (e.g., supplies, patient belongings)
• Assist patients with mobility, including transferring, repositioning, or supporting ambulation
• Occasionally participate in physical interventions (e.g., therapeutic holds) in accordance with training and company policy
• Perform repetitive motions such as bending, reaching, kneeling, crouching, and grasping
• Physically respond to crisis situations, which may include:
• Safely intervening during patient agitation or aggression
• Escorting or guiding patients within the facility
• Maintaining physical presence and awareness for prolonged periods