Rare Disease Account Specialist - Fort Worth, TX

About the role

Ionis Pharmaceuticals, Inc., headquartered in Carlsbad, California, is the leader in RNA-targeted therapy, pioneering new markets and changing standards of care with novel antisense technology. The Account Specialist is a field-based role responsible for building and managing long-term relationships with physicians and other customers in an assigned territory. This hybrid role provides access support and education to accounts while delivering key promotional messages for Hereditary Angioedema (HAE). The Account Specialist will educate external customers—such as physicians, nurses, billing managers, and office staff—about the approved indication, clinical information related to HAE, and the appropriate use of Donidalorsen once FDA approved. The role also supports healthcare provider offices with access assistance in a compliant manner.

Responsibilities

• Educate healthcare professionals (HCPs) and office staff about Donidalorsen, including brand messages, efficacy, safety, and access processes using approved materials.
• Provide patient access status updates to customers using tokenized patient hub data via CRM.
• Raise HAE disease state awareness, educate on patient needs, and instill urgency for appropriate treatment.
• Create a positive prescribing and access support experience for HCPs and accounts.
• Educate on Ionis patient services offerings to encourage participation and appropriate program utilization.
• Participate in conferences, congresses, and scientific meetings to educate HCPs on HAE disease state and treatment.
• Gather insights to profile accounts and provide feedback to field leadership and marketing to inform Donidalorsen sales and marketing strategy.
• Understand local market dynamics, including drivers and barriers for HAE patients and accounts.
• Identify, validate, and document potential HCPs treating HAE patients to inform commercial strategy.
• Develop and execute customer-focused territory strategic account plans to maximize business opportunities.
• Adjust strategies to meet business goals in the assigned territory through strategic insight.
• Develop strategic account plans in conjunction with field and brand leadership based on customer needs.
• Participate in field meetings and training programs to understand Donidalorsen, brand messaging, HAE disease state, and customer engagement tactics.
• Strengthen knowledge of the evolving payer landscape and policies related to HCP/office and patient needs.
• Certify on approved label, compliance training, and all applicable customer engagement policies.
• Collaborate effectively and compliantly with other Account Specialists and field teams (e.g., Patient Education Managers, Field Medical Directors).
• Share learnings from customer engagement activities with field team members and leadership.
• Leverage available platforms and technology to engage customers through multiple channels.
• Partner on accounts with patients seen by multiple specialties in multiple geographies.

Requirements

• Valid U.S. driver’s license and driving record in compliance with company standards.
• Bachelor’s Degree with at least 12 years of related experience, or a Master’s and/or advanced degree (e.g., MBA, PhD, PharmD) with at least 8 years of related experience.
• At least 4+ years of experience in Pharma sales or Field Reimbursement and/or access roles, with expertise in:
  • Rare diseases and product launches.
  • HCP and IDN engagement.
  • Cross-functional field team coordination.
  • Customer reimbursement and drug access education and support.
• Extensive comprehension of the healthcare ecosystem, including market access landscape and payer reimbursement policies for rare disease products.
• Analytical skills to build product knowledge competency in pharmaceuticals, competitor products, and relevant disease states.
• Self-driven with the ability to solve customer challenges with integrity and in a compliant manner.
• Excellent communications and presentation skills.
• Proven track record for consistently and compliantly meeting or exceeding financial and/or other quantitative and qualitative targets.
• Solid understanding of and adherence to external laws, codes, and company policies governing interactions with healthcare professionals.

Benefits

Ionis offers an excellent benefits package. Learn more about Ionis Benefits.

Pay

The pay scale for this position is $177,000 to $195,000.