RaRa Room Host

Job Summary Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community. We are seeking an experienced and motivated Host to join our team. In this high-impact role, you will support all facets of Event Service for Player 15 Group while playing a key role in broader department initiatives. Your Role on the Team Deliver upon the organization’s Mission and Values by creating strong personal interactions resulting in positive first impressions and long-lasting, positive memoriesWork closely with the Premium Experience team to ensure clients receive superior service and complete fulfillment of every contract detailBe personal and proactive while assisting guests, team members, and visitors with the highest level of guest service and hospitalityConsistently provide an elevated and personalized venue experience using good judgment and common sense without compromising safety and securityBuild strong relationships and maintain a visible presence and constant communication with the Premium Ticket Holder/Suite/Club guests throughout the event to assist guests, respond to guest requests or escalated issuesVerify credentials, scan tickets and escort guests to their suites, clubs and/or seats in premium seating areas and educate guests on premium offeringsCoordinate information that requires a comprehensive knowledge of the venue, menus, company policies, practices, and operations to ensure an excellent event day experienceInspect assigned work area prior to and during event, recognize potential hazards and notify supervisor and/or security of all facility issues and housekeeping needsEnforce security and safety policies and observe appropriate precautions with guests including response and assistance in medical and emergency situationsOperate radio equipment & handheld devices to communicate with areas of the venueAdditional duties may be assigned by a supervisor based on eventMaintains regular and reliable attendance Your Skills And Experience Retain an extensive knowledge of the organization and venue (or other facility as needed), event and Premium Club/Suites operations, seating sections, key venue personnel identity, policies, and emergency activity proceduresAbility to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance at all timesAbility to communicate with professionally and effectively and listen to diverse populations including guests, staff, and venue visitorsAbility to read and scan tickets and credentials and ensure authenticityMust have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devicesAbility to utilize service recovery methods confidently and independentlyAbility to react appropriately in emergency and high stress situations, maintain order and ensure adherence to all safety and security policiesMust be at least 18 years oldHS Diploma or GED required. Some college preferredMinimum of six months experience in guest services, customer service or similar experience requiredTwo years’ experience in a premium guest service role, hotel concierge or suite host at a venue of similar activity preferred The Team & Experience We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans. From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work. Benefits At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following: Competitive medical, dental, vision, life and disability coverage options Paid vacation, sick time, volunteer time and company holidays 401(k) plan with Player 15 Group matchTeam member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and moreTeam swag throughout the year plus employee discounts at our Team Shop and online storeComplimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as availableAccess to amenities, including: Full fitness center with locker rooms and showersIndoor/outdoor basketball courtsPickleball courtGolf simulator and putting green On-site cafeteria and collaborative gathering spaces Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com