Ramp Supervisor

About the role

We are seeking a motivated, reliable professional to join our team as a Ramp Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures.

Responsibilities

• Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions
• Conduct briefing and distribution of training material/checklists to mentors
• Create and coordinate schedules
• Provide hands-on assistance to the Training Department along with feedback to direct managers
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff of employees with varied duties
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer service
• Provide support when employee absence affects the operation

Requirements

• Outstanding organizational skills and ability to multi-task
• Able to work independently, set and meet own deadlines
• Able to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Able to work a flexible schedule

Qualifications and Competencies

• Previous airline management experience preferred
• Current Piedmont employee with a minimum six months of service preferred
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents preferred
• Extensive knowledge of QIK, Sabre preferred
• Bachelor’s Degree in Aviation, Business, or related field preferred
• Ability to work a flexible schedule

Preferred Qualifications

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK, Sabre
• Bachelor’s Degree in Aviation, Business, or related field

Benefits

We offer a competitive salary, bonuses awarded in accordance with company policies and applicable criteria, a benefit package including paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental benefits are also available. Starting Rate $19.18/Hourly.