Ramp Supervisor

About the role

We are seeking a motivated, reliable professional to join our team as a Ramp Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures.

Responsibilities

• Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions
• Conduct briefing and distribution of training material/checklists to mentors
• Create and coordinate schedules
• Provide hands-on assistance to the Training Department along with feedback to direct managers
• Audit employees for release to duty after completion of training programs
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff of employees with varied duties
• Administer administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer service
• Provide support when employee absence affects the operation

Requirements

• Outstanding organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Able to work a flexible schedule

Preferred Qualifications

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK, Sabre
• Bachelor’s Degree in Aviation, Business, or related field

Job Qualifications and Competencies

• Outstanding organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Able to work a flexible schedule

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Work Environment

• Use of computers and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Starting Rate $15.00/Hourly

Equal Opportunity Employer

We are an equal opportunity employer and consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.