Ramp & Customer Service Agent

About the Role

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer‑facing or behind the scenes, we are looking for people who are welcoming to guests from all walks of life, can think on their feet, and manage a flexible schedule. The Ramp & Customer Service Agent is responsible for both above‑ and below‑wing tasks, including guest interactions and ramp functions.

Responsibilities

• Assist guests with travel needs (answering inquiries, baggage handling, ticketing, check‑in, and boarding) in a fast‑paced environment.
• Work outdoors in all weather conditions while performing below‑wing functions such as transporting baggage and cargo, loading and off‑loading luggage and cargo, aircraft marshaling, push‑back, and aircraft de‑icing.
• Perform aircraft grooming and security searches.
• Carry out boarding and gate duties, including assisting and directing guests, making announcements, and processing standby and upgrade requests.
• Process and secure guest luggage; file and maintain luggage claims for damaged, delayed, or pilfered items.
• Load and off‑load luggage and cargo using conveyor belts.
• Perform other duties as assigned by management to ensure complete guest satisfaction.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Valid, unexpired driver’s license issued by a U.S. state, territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Physical ability to consistently lift 50 lb, stand for long periods, and bend, stoop, squat, reach, and grasp.
• Basic mathematics proficiency.
• Flexibility to work nights, weekends, and holidays; ability to participate in paid training that may require overnight travel.
• Ability to obtain USPS Mail Handling Certification (depending on location) and airport security clearance.
• English communication proficiency.
• High school diploma or equivalent.
• Minimum age of 18 and authorization to work in the U.S.
• Preferred: at least 1 year of customer service or community service experience.
• Must obtain and maintain an airport SIDA badge; failure to do so results in termination.

Pay

• Starting wage: $18.27 per hour (non‑negotiable).
• Schedule: 15 to 30 hours per week; weekend and holiday availability required.
• Split‑shift differential: $2.25 per hour for split shifts (effective rate $20.52 per hour).

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive medical, dental, and vision programs.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.