Ramp Agent (Customer Service Agent) - SEA

About the Role

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. As a Ramp Agent, you will ensure our customers' baggage and cargo arrive safely and on time. This entry-level position offers mentorship to help advance your career. The role involves physical tasks such as bending, lifting, standing, and walking, often in harsh weather conditions. Work tasks are repetitive, including loading and stacking bags weighing up to 50-70 pounds.

Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
• Ensure timely connections by guiding incoming and departing aircraft from gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Requirements

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• High school diploma, GED, or high school equivalency.
• At least 18 years of age with authorization to work in the United States.
• Valid driver’s license.
• Proficiency in English.
• Pass a physical ability test (PAT).
• Wear required company-approved Personal Protective Equipment (PPE), including hearing protection, safety-toe footwear, protective headwear, and high-visibility safety apparel.
• Ability to meet airport-specific requirements such as a SIDA Badge and Customs Seal.

Benefits

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Up to 2 weeks of vacation (earned for use in the following vacation year).
• Up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• 12 weeks of paid maternity/parental leave for birthing parents; 2 weeks for non-birthing parents.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life insurance.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs for loved ones in all stages.
• Holistic Wellbeing programs supporting physical, emotional, social, and financial health, including an employee assistance program and free financial coaching.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs to achieve long-term career goals.
• Access to Business Resource Groups for inclusion and networking.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks (e.g., car/hotel rentals, auto/home/pet insurance, legal services, and childcare).

Schedule

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Hours worked per week vary between 20 and 40, depending on seniority and station-specific flight schedules.