Ralph Lauren Create Your Own Embroider

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups, and Celebration.

About the role

Create Your Own Ambassadors have a customer-first mindset and are passionate about fashion. Success is achieved by providing personalized shopping experiences that exceed customer expectations while driving business through customer-focused alterations. This role is the entry point for future leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter. This position may be offered as full-time or part-time, depending on candidate availability and business needs.

Responsibilities

• Perform custom alterations and enhancements using embroidery, patching, and sewing techniques.
• Deliver exceptional customer service to drive sales and support company initiatives.
• Collaborate with team members to execute business results and maintain shop standards aligned with Ralph Lauren brand expectations.
• Utilize expertise in embroidery and sewing to create unique and inspiring garments for clientele.
• Demonstrate passion and knowledge for fashion and styling.
• Understand and educate customers on all available programs, initiatives, and offerings.
• Provide customer service in the fitting rooms area, assisting with sizing and maintaining store standards.
• Utilize the Polo Connect program for customer engagement and retention.
• Demonstrate an understanding of goals and meet or exceed individual KPIs (SPH, data capture) using available tools and resources.
• Contribute to team sales goals (monthly, quarterly, and annual).
• Maintain store standards on the sales floor and back of house (BOH).
• Complete opening and closing responsibilities.
• Support operational activities including floor sets and ISOS replenishment.
• Balance multiple tasks while prioritizing customer experience.
• Complete required training in compliance, product knowledge, processes, and initiatives.
• Participate in development training courses or programs for personal or professional growth.
• Support team initiatives to drive business results.
• Maintain visual merchandising standards following company guidelines.
• Provide feedback to management on product and category opportunities.
• Uphold store policies and procedures across all touchpoints.
• Foster a positive work environment that reflects Ralph Lauren values.
• Collaborate effectively with colleagues to maintain a sense of belonging and team cohesion.

Requirements

• Retail experience or similar industry experience in a complex, high-volume, or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management, and co-workers.