Ralph Lauren Assistant Department Manager

About the Role

To ensure a consistently memorable customer shopping experience while generating meaningful revenue and positive operating profit for the store. Lead the sales floor to deliver a high standard of service excellence, build client relationships, and uphold the company culture. Partner with the General Manager to learn leadership responsibilities and positively influence the store team.

Responsibilities

• Drive sales and profit performance in the assigned store or department, ensuring sales and margin goals are met.
• Collaborate with the General Manager/Department Manager to develop and monitor operating budgets.
• Set individual sales goals for associates and supervise staff to maximize sales and profit performance.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Coach and mentor staff to implement initiatives that support exceptional customer service standards.
• Uphold company policies and the Ralph Lauren Formal Counseling process.
• Provide feedback to buying and allocation teams to identify high-potential merchandise and classifications.
• Execute visual presentation initiatives that align with Ralph Lauren’s desired image and character.
• Establish and implement loss prevention procedures to reduce shrink and protect assets.
• Recruit, supervise, and develop staff, ensuring open roles are filled in a timely manner.
• Create programs to motivate personnel and increase unit sales and transaction volume.
• Work with Senior Management to execute promotional strategies that support sales, marketing, and profit objectives.

Requirements

• Enthusiasm and ability to build and maintain an environment that reflects Ralph Lauren’s elevated image and character.
• Strong leadership skills, including negotiation, teamwork, motivation, and staff development.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Analytical skills, business acumen, and financial acumen.
• Relevant work experience preferred.
• Proficiency in computer skills: Word, Excel, PowerPoint, Workday, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing rooms, cash wrap, and office; work with chemicals; lift up to 30 lbs.; and climb a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register and stand, move, or walk for extended periods.