Rainbow House Associate / Rainbow House - Part-time

A Brief Overview

Registers, checks out, maintains cleanliness of facility and visits with guests, making sure guests understand guidelines and are familiar with the layout of the facility. Enlists guest's cooperation and assistance in the general upkeep of the house. Maintains facility by reporting maintenance concerns or problems. Maintains good public relations for the house within hospital, foundation, and local and out-state community.

Schedule

• On-Call Mondays
• Every Thursday & Friday: 6:30am to 3:00pm

Responsibilities

• Clean and maintain optimal environment of Rainbow House including guest rooms, kitchen, bathrooms, and general public areas.
• Perform duties with awareness and attention to service excellence and the “first impression” impact.
• Answer phones and orient guests to the facility.
• Handle guest reservations, registration, and check-out using Rainbow’s reservation software and Children’s EPIC system for family eligibility.
• Use Microsoft Office Word and Excel for office support as needed.
• Accept and document donations following approved process (financial).
• Interact with guests within established professional boundaries and direct special needs of guests to appropriate contacts within the organization.
• Handle emergencies following established protocol.
• Enforce house policies as necessary and promptly report concerns to Manager or Facilities Director in manager’s absence.
• Participate in quality customer service with active participation in review of performance to pre-established criteria and following corrective action plans for improvement.
• Assist guests in the check-out process.
• Perform supervision of volunteers.
• Drive the Rainbow House Van to shuttle guests between the House and the Hospital.
• Support Hospital Family Resource Administrative Duties and Gift Shop support in downtimes (project support).
• Regular attendance at work is an essential function of the job.
• Perform physical requirements as described in the Physical Requirements section.

Requirements

• High School Diploma or GED (Preferred).
• Experience in a hospitality role (Preferred).

Skills and Abilities

• Ability to read policies and communicate with the public and other healthcare professionals at a level normally acquired through completion of high school.
• High degree of interpersonal skills needed in dealing effectively with adults and children under great stress.
• Task-oriented and attention to detail.
• Ability to follow instructions and follow through with assignments.
• Can work alone and make on-the-spot decisions.

Licenses and Certifications

• A valid driver’s license and an acceptable motor vehicle record/driving record (Upon Hire Required).