Rail Bike Lead Seasonal

Starting pay: $22.00 per hour.

About the role

The Lead Rail Bike Guide / Supervisor is a seasonal leadership position responsible for overseeing daily rail bike operations from April through December. This hands-on role provides direct supervision and support to Rail Bike Guides while ensuring the highest levels of safety, guest service, and operational excellence. As a working supervisor, the Lead Rail Bike Guide / Supervisor serves as a role model, problem solver, and safety leader for the operation. In addition to rail bike responsibilities, the Lead Rail Bike Guide / Supervisor assists with train operations and other railroad-related duties during periods when rail bike tours are not running. Two Lead Supervisors will share responsibility for providing leadership coverage for a seven-day-per-week operation.

Schedule

• Seasonal position operating from April through December.
• Weekend availability is required and is a condition of employment.
• Must be available to work Saturdays, Sundays, holidays, and peak tourism periods.
• Flexible schedule required to support a seven-day-per-week operation.
• Ability to work opening, closing, and extended shifts as operational needs dictate.

Responsibilities

• Conduct and lead daily safety meetings and operational briefings.
• Serve as a role model for professionalism, accountability, and teamwork.
• Act as a problem solver and make sound operational decisions.
• Assist with training, coaching, and developing Rail Bike Guides.
• Perform routine maintenance, inspections, and repairs on rail bikes and equipment.
• Support train operations when rail bike tours are not operating.
• Deliver exceptional customer service while maintaining a safe and efficient operation.
• Promote a positive work environment and uphold all company and safety standards.
• Handle employee staffing and weekly work scheduling.
• Lift rail bikes when required, to change direction or storage.
• Check crossings weekly.
• Transport money, paper products, and merchandise.
• Maintain constant communication with employees via radio or cell phone.
• Make and execute decisions regarding daily operation of the business, including safety checks.
• Assign work details.
• Keep operation location clean and neat.
• Oversee compliance with safety standards for the operation.
• Solve employee and customer problems.
• Prepare daily cash drawers if needed.
• Answer phone and take reservations.
• Oversee gift display.
• Assist with tasks as needed.
• Perform necessary repairs on bikes.
• All other duties as assigned.

Requirements

• Good verbal communication skills and ability to give direction to staff.
• Ability to operate a cash register, give correct change, and use the ticket computer system.
• Strong organizational skills and attention to detail.
• Knowledge of railroad terms, operations, and standards.
• Prior experience in staff management.