Radiology Support Coordinator (Pensacola), Casual/PRN

About the role

Nemours is seeking a Radiology Support Coordinator (Casual/PRN) to join our Nemours Children's Health team in Pensacola, Florida, Orlando, Florida, or Jacksonville, Florida.

Responsibilities

• Facilitate and enhance the working environment for the Radiologists and Department by improving workflow to increase efficiency and productivity.
• Effectively communicate critical test results to referring physicians and healthcare providers in an accurate and timely manner.
• Enhance patient safety and flow by assisting the Radiologist in managing patient information and priority.
• Follow HIPAA organizational policies and guidelines.
• Provide support for all aspects of customer service for the Radiology Department.
• Facilitate outside study reads by appropriately uploading studies to PACS and completing the order process.
• Provide film digitization, CD creation to fulfill patient and healthcare provider requests.
• Triage stat and routine imaging errors.
• Resolve Epic errors.
• Manage multiple partner systems and troubleshoot images not crossing to our system.
• Facilitate downtime process with reconciling orders.
• Assist in PACS support functions such as unlocking reports for radiologists, archiving studies, anonymization of scans, establishing connections and managing operations of image sharing with outside facilities.

Reading Room

• Provide support to Radiologists and Radiology customers, both internal and external, to enhance production workflow.
• Accurately relays complex imaging report information to appropriate customers.
• Reports critical results in an efficient and effective manner to expedite safe patient care.
• Provide customer with images, in film or CD format, as requested, ensuring all appropriate consents and form completion.
• Fulfill requests from healthcare providers for patient reports.
• Educate outside departments on how to retrieve outside imaging, place orders in the electronic medical record and push images from image sharing software.

PACS System Support and Data Entry

• Proficiently utilize multiple, complex, IT and Radiology computer systems.
• Perform order entry, maintaining accurate demographic and clinical information.
• Manage historical images by requesting from offsite storage.
• Monitor system dashboard for critical result reports and facilitate doctor to doctor communication.
• Assist radiologists with unlocking reports.
• Monitor patient medical records error work queue.
• Manage partner hospital image sharing by utilizing multiple Imaging Informatics managed systems.
• Manage and maintain outside image sharing operations.
• Troubleshoot radiologist IT issues and place appropriate tickets or connect with the appropriate IT support staff.
• Staff and manage downtimes, manually push reports, associate downtime reports in dictation system to reconcile in electronic medical records, etc.

Problem Solving

• Investigates and resolves customer requests, questions or problems.
• Contact outside representatives to request information or assistance in resolving problem.
• Troubleshoot IT problems that Coordinator has access to resolve or escalate to PACS appropriately.

Leadership I

• Build positive relationships with colleagues.
• Coach and/or mentor peers, formally or informally.
• Provide constructive feedback to staff.
• Assist others in acquiring department specific knowledge, skills, and abilities.

Safety

• Maintain safety programs within the department/division.
• Help develop, implement, monitor, and manage safety programs, policies, and procedures; including, but not limited to, those related to safety regulations and organizational policies.
• Evaluate procedures, facilities and equipment to identify unsafe conditions that need improvement.
• Ensure safety concerns are reported appropriately.
• Monitor emergency monitoring system, announcing and directing emergency personal to facilitate fast response.

Research and Education Assistance

• De-identify images for research projects.
• Prepare conference room for scheduled conferences to include retrieving all requested images, preparing web conferences.

Customer Service - Relationship Management

• Maintain/manage strong working relationships with clients, colleagues, and other key stakeholders.
• Respond to requests quickly and effectively.
• Identify and understand customer needs and expectations and meets them.
• Communicate any relevant information to clients, colleagues, and other key stakeholders.
• Inbound calls from providers and their supporting team.
• Knowledge of the Digitizing room procedures and the ability to burn CDs.
• Ability to place orders and download CDs efficiently.