Radiology Order Representative

Mission

Mission: With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care. Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment.

Position Summary

Radiology Order Representatives manage incoming physician orders through a variety of intake points. Meticulous attention to detail, proper auditing of order and obtaining corrections are primary responsibilities.

Essential Job Duties and Responsibilities

• Manages all incoming documents for imaging procedures from multiple locations.
• Cleans, audits, renames, extracts, and rotates all pages of incoming documents.
• Creates an order and assigns to appropriate outbound work list in EPIC.
• Establishes new patient accounts for all patients that are currently not set up in EPIC.
• Contacts referring physicians to clarify additional or missing information.
• Compares order to scheduled exams, works with contact center or site to update booking if needed.
• Works alongside radiologists and clinical sites to assist with reaching referring physicians.
• Assists with incoming calls from clinical sites and corporate phone line.
• Accurately and timely communicates with clinical operations and patients.
• Manages e-mail communication between patients and scheduling.
• Audits their own work to ensure quality and reports safety or quality events.
• Respects patient confidentiality by adhering to HIPAA standards.
• Attends meetings, training, learning and development sessions as required.

Knowledge, Skills and Abilities

• Excellent organizational skills and ability to multitask in a high paced environment.
• Customer service skills - empathetic, active listener, who has strong follow through skills.
• Proficient computer skills and data entry skills.
• Basic knowledge of anatomy and medical terminology preferred.
• Listen to feedback or constructive criticism from management and apply it to themselves.
• Critical thinking – the ability to think creatively, problem solve and work independently.

Qualifications

• High school diploma or general education degree (GED).
• One year related experience and/or training; or equivalent combination of education and experience.

Physical Demands/Working Conditions

Work is performed in a call center environment. Work is primarily stationary, requires sitting or standing for long periods of times; Manual dexterity and eye-hand coordination sufficient to operate a keyboard and other office equipment is required.

Benefits

• Health Benefits: Medical and Prescription Drug Coverage, Dental Coverage, Vision Coverage, Health Savings Account (HSA) with Matching Employer Contribution.
• Additional Benefits: Generous Paid Time Off (PTO), Paid Holidays, 401(k) Plan with Employer Contribution, Annual Profit-Sharing Plan Contribution, Paid Opt-Out Benefit Option.
• Basic Life and Accident Insurance.

About the Role

The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.

Schedule

Monday - Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks with 2 flex days.

Pay

The pay range for this role will depend on experience and qualifications.