Patient Services Representative

About the role

Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Cardiovascular Physicians Regional Float Pool, in Lawton, OK. This position works out of the Lawton INTEGRIS Health Cardiovascular Physicians Outpatient Clinic and floats to Clinics in Altus, Elk City, and Duncan Oklahoma. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.

Responsibilities

• Responsible for receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• Reports to Office Manager/Supervisor
• Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments
• Must be able to handle multiple tasks and work in a high stress environment
• May be required to drive

Qualifications

Required:

• 6 months customer service experience
• Current Oklahoma State Driver's License and an acceptable driving record to operate an INTEGRIS-owned vehicle or personal vehicle (non-INTEGRIS-owned)

Preferred:

• 1-year clerical experience
• Experience with cashier procedures and/or basic accounting
• Clinic check in/out procedures
• Basic health insurance, HMO, PPO knowledge
• Basic medical terminology
• General knowledge of CPT