Radiology Front Desk Scheduler Float

About the role

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Front Desk Scheduler Float to join our team. The Radiology Front Desk Scheduler Float is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Responsibilities

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Schedule radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File, Fax and maintain medical records
• Check In and Check Out patients
• Able to maintain a work queue list - complete any pending actions i.e. referrals, scheduling appointments
• Confirm and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Attend quarterly departmental trainings
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

Qualifications

• High School Diploma/GED (or higher)
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience
• Ability to travel to other offices
• Ability to work a 40-hour week - Monday through Friday from 7:00 am to 8:00 pm
• Rotating Saturdays from 8:00 am to 3:00 pm
• Ability to travel 100% of the time
• Access to reliable transportation, with a current and non-restricted state driver's license with state-required insurance

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.