Radiology Clinic Coordinator (Evenings and Saturdays)

About the role

Be a part of a world-class academic health-care system at University of Chicago Medicine as a Clinic Coordinator in the Radiology Department. Here, you will perform reception and clerical duties of considerable difficulty in outpatient clinic settings.

Responsibilities

• Schedules clinic appointments for new, referral, return and reinstate patients within prescribed limits.
• Screens callers requesting preliminary appointments; exercises judgment in referring emergency calls.
• Maintains prints and distributes clinic schedules.
• Orders and locates patient’s charts for clinic visits, projects and follow-up.
• Assembles charts for new patients, controls traffic of charts within clinic area.
• Obtains and assures availability of medical data from a variety of sources for physicians, projects and clinic visits.
• Captures referring physician information as appropriate.
• Schedules and explain patient tests, special procedures and referrals to other clinics.
• If needed, instruct patients in preparation and charges for future visits, lab work, x-rays, etc.
• Schedules and explain patient tests, special procedures and referrals to other clinics.
• Handles discharge and billing processes and ensures that all financial encounter information is obtained in a timely and accurate manner.
• Obtains authorization for treatment from managed care organizations and/or explains self-pay ramifications to patients.
• Directs patients to Outpatient Services staff as necessary.
• Utilizes a wide variety of computer systems (HIS, EPIC, MARS, Sunquest, OACIS) effectively.
• Collaborates with nursing staff to ensure that all patient care activities are coordinated effectively and that both clinical and fiscal goals are met.
• Establishes a customer service orientation in the clinic and ensures that clerical staff interactions with both patients and physicians are handled satisfactorily.
• Affords assistance in the resolution of patient and physician complaints.
• Performs other duties assigned.

Requirements

• High school graduate or equivalent.
• Successful completion of medical terminology class.
• Ability to type 35 wpm or perform data entry at 4500 keystrokes per minute.
• Ability to perform general office duties of filing, Xeroxing, operating printers.
• Familiarity with telephone and intercom systems.
• Ability to enter and retrieve data accurately and quickly, check work and resolve mistakes.
• Strong verbal, writing, and number-comparison skills.
• Strong interpersonal skills; ability to handle a wide variety of public contacts, including conflicts, with patience, tact, courtesy and discretion.
• Considerable skill in determining priorities, working independently, and making decisions.
• High degree of initiative and problem-solving ability.
• Demonstrated ability to exercise judgment, make independent decisions, and assume responsibility.
• Ability and willingness to cooperate with co-workers, supervisors and physicians to do whatever needs to be done in order to serve the patient.
• Flexibility to learn and incorporate new systems and processes.
• Demonstration of both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast-paced, multi-tasking environment.

Qualifications

• High school graduate or equivalent.
• Successful completion of medical terminology class.
• Ability to type 35 wpm or perform data entry at 4500 keystrokes per minute.
• Ability to perform general office duties of filing, Xeroxing, operating printers.
• Familiarity with telephone and intercom systems.
• Ability to enter and retrieve data accurately and quickly, check work and resolve mistakes.
• Strong verbal, writing, and number-comparison skills.
• Strong interpersonal skills; ability to handle a wide variety of public contacts, including conflicts, with patience, tact, courtesy and discretion.
• Considerable skill in determining priorities, working independently, and making decisions.
• High degree of initiative and problem-solving ability.
• Demonstrated ability to exercise judgment, make independent decisions, and assume responsibility.
• Ability and willingness to cooperate with co-workers, supervisors and physicians to do whatever needs to be done in order to serve the patient.
• Flexibility to learn and incorporate new systems and processes.
• Demonstration of both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast-paced, multi-tasking environment.

Skills

• Utilizes a wide variety of computer systems (HIS, EPIC, MARS, Sunquest, OACIS) effectively.
• Collaborates with nursing staff to ensure that all patient care activities are coordinated effectively and that both clinical and fiscal goals are met.
• Establishes a customer service orientation in the clinic and ensures that clerical staff interactions with both patients and physicians are handled satisfactorily.
• Affords assistance in the resolution of patient and physician complaints.
• Performs other duties assigned.

Benefits

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Pay

The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Schedule

Position Details Job Type/FTE: Part-Time, 0.6 FTE Shift: Evening Work Location: Hyde Park Unit/Department: Rad Patient Access- Hyde Park CBA Code: 743 Clerical

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

Position Details

• Job Type/FTE: Part-Time, 0.6 FTE.
• Shift: Evening.
• Work Location: Hyde Park.
• Unit/Department: Rad Patient Access- Hyde Park.
• CBA Code: 743.
• Clerical.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.