Radio Product Support Engineer III

About the role

1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way.

The Radio Product Line Manager is responsible for overseeing the development, launch, and lifecycle management of radio products within 1Finity. It is preferred the candidate understands the radio communication industry, market trends, product specifications, and customer needs to drive the success of radio products. The Radio Product Line Manager will collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure the development of high-quality, market-leading products.

Responsibilities

• Lead the product development process, working closely with engineering, design, and manufacturing teams to ensure products meet quality standards, performance goals, and timeline expectations.
• Manage the product lifecycle from concept through end-of-life, including planning, launch, and ongoing product enhancements.
• Collaborate with R&D teams to innovate and incorporate cutting-edge radio technologies and communication standards.
• Act as the primary point of contact for all radio product-related inquiries across departments.
• Work closely with product Support Engineering to address product needs and issues maintaining a strong customer focus and driving confidence in Fujitsu.
• Work closely with marketing and sales teams to create go-to-market strategies, sales tools, and product positioning that resonate with target customers.
• Collaborate with customer support teams to address customer feedback, resolve product issues, and ensure customer satisfaction.
• Engage with customers, industry stakeholders, and end-users to gather insights on product performance and opportunities for improvement.
• Collaborate with Strategic Product Management on analysis of market trends, customer needs, and competitor products to ensure the radio product line stays competitive and meets evolving industry requirements.
• Participate in industry events, conferences, and forums to stay informed on market dynamics and network with key players.
• Define and track key performance indicators (KPIs) for product success, including sales performance, customer satisfaction, market share, and profitability.
• Develop product training materials and conduct training sessions for internal teams (sales, support, etc.) to ensure a strong understanding of product features and benefits.

Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, or a related field.
• Master’s degree or MBA preferred.
• 5+ years of experience in product management.
• Proven track record of successfully managing the lifecycle of complex, high-tech products from concept to launch.
• Experience with radio communication technologies, standards, and product design is highly preferred.

Skills

• Preferred technical and operations background.
• Excellent communication skills (verbal and written) with the ability to interact with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Ability to work in a fast-paced, cross-functional team environment.
• Experience with project management tools and product lifecycle management software.
• Strong customer focus, with a passion for delivering products that meet customer needs and exceed expectations.

Pay

As of the date of this posting, a good faith estimate of the