Racquet Shop Attendant

About the role

The Racquet Shop Attendant plays a key role in creating a welcoming, organized, and best-in-class experience for all members and guests utilizing our racquet facilities. This position serves as a primary point of contact for members and guests, assisting with court reservations, merchandise sales, program inquiries, and daily facility operations.

Responsibilities

• Provide exceptional customer service and create a welcoming, professional atmosphere for all members and guests
• Deliver a best-in-class member and guest experience through positive interactions, responsiveness, and attention to detail
• Greet and acknowledge members and guests promptly upon arrival and departure
• Assist members and guests with booking court reservations, program registrations, and racquet-related inquiries
• Answer incoming phone calls and respond to questions regarding court availability, lessons, programs, events, and facility operations
• Maintain accurate records and assist with inventory, merchandising, and retail displays as needed
• Maintain a clean, organized, and safe work environment throughout the Racquet Shop and surrounding areas
• Complete daily opening, closing, and cleaning responsibilities
• Communicate effectively with members, guests, tennis professionals, and fellow team members
• Support special events, tournaments, and club activities as assigned

Requirements

• Must be at least 18 years of age
• Outstanding customer service and hospitality skills
• Strong interpersonal, communication, and organizational abilities
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook
• Ability to work evenings, weekends, and holidays
• CPR/AED certification (or willingness to obtain)
• Ability to multitask and work efficiently in a fast-paced environment
• Strong attention to detail and commitment to cleanliness and organization
• Interest in racquet sports, fitness, hospitality, or recreation is preferred

Qualifications

• Ability to maintain a professional appearance and positive attitude at all times

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Microsoft Office Suite proficiency
• Attention to detail
• Teamwork

Benefits

• Complimentary employee meals
• Career development opportunities
• A supportive and team-oriented work environment

Pay

Compensation is based on experience, with a starting rate of $15.00 per hour for the Attendant position.

Schedule

This position may be part-time or full-time and requires availability during evenings, weekends, and holidays.