Rack Clerk-Eldorado

Responsibilities

• Coordinate room distribution and balance of room types
• Ensure room activity is appropriately and accurately compiled
• Track and correct room discrepancies between Housekeeping and the Front Desk
• Assign rooms according to set policies and procedures
• Review daily arrival list, assign rooms and suites close together for groups and multiple reservations
• Review three (3) day arrival list and complete room blocking for future arrivals
• Enter room assignments and changes into the computer as they occur
• Create computer reports noting room activity and availability as specified in the Front Desk manual
• CANCEL all non-guaranteed reservations at specified times
• Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized
• Fulfill pre-registration duties as needed and when time permits
• Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems
• Check out and update express checkouts
• Perform front desk clerk duties when needed and required
• Advise Housekeeping and Engineering of room repairs or problems
• Run reports as needed
• Verify out of order/off the market rooms daily

Qualifications

• Ability to perform basic math
• Ability to understand and comply with all Company and departmental rules, regulations, policies and procedures
• Establish and maintain effective working relationships with staff and Guests
• Good working knowledge of computer software to include MS Word, Excel
• General Office Experience
• Preferred High School diploma or equivalent
• Additional Requirements: Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high, Normal sense of smell, touch, sound and vision range, Eye/hand coordination and manual dexterity, Work area is subject to variable temperatures, May be subject to smoking environment and moderate noise

Performance Requirements

• Must have the ability to provide internal/external guests with service excellence
• Have excellent communication skills and observation skills
• Have an easygoing demeanor to ensure a fun and safe environment for our guests
• Above average speech – both speaking and reading/writing English
• Need excellent interpersonal skills
• Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed