RAC Client Solutions specialist

About the role

This position involves collecting delinquent accounts using agreed-upon strategies, adhering to all collection policies, procedures, and guidelines. Exceptional client service is provided by maintaining transparency, positivity, and professional conduct.

Responsibilities

• Achieve performance expectations for collection efforts for assigned accounts based on individual goals and objectives.
• Provide clients with cure plans and negotiate payment arrangements to resolve delinquencies, ensuring compliance with policies, procedures, guidelines, and training.
• Accurately disclose all relevant account information to clients, maintaining professionalism and integrity.
• Manage client communications and provide detailed account information with high levels of professionalism and integrity, adhering to compliance and quality standards.
• Thoroughly work accounts according to established procedures, including contact attempts, required letters, and documentation in the system of record.
• Execute on call scripts and achieve acceptable call monitoring scores in each call category.
• Communicate regularly with Client Default Leaders regarding repossessions, potential losses, inquiries, complaints, and other calls requiring special handling.
• Accurately process payments, transactions, and workflows.
• Complete required Computer Based Training (CBT) courses accurately and timely.

Qualifications

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to work in a fast-paced, dynamic environment.
• Ability to work flexible schedules, including overtime as needed.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Additional benefits may vary by division and position.