RA - Resident Assistant - 2nd Shift

About the role

Responsible for providing hands-on assistance to residents in a licensed assisted living facility with daily living activities, including health, personal care, lifestyle support, and care management. Ensure residents’ physical and psychological needs are met within the limits of their ability. Perform specific duties and services as assigned under the direction and supervision of the Director of Assisted Living and/or licensed nurse.

Resident Services

• Answer and respond immediately to resident calls
• Assist residents with activities of daily living, including showering, bathing, and toileting needs, including attending to residents who are incontinent
• Assist with resident activities as needed
• Assist with meals in the dining room
• Assist with cleaning outside of housekeeping hours as needed
• Assist with or perform residents’ personal laundry and linens as needed
• Establish and maintain good relationships with residents and their families
• Ensure all systems for providing and tracking resident care, including forms in ECP, are completed in accordance with residence policies and procedures
• Observe residents for emotional, behavioral, and physical changes in condition, including changes in mood, skin integrity, bowel and bladder status, food/fluid intake, speech, ambulation, and transfer ability; promptly report any changes to Resident Care Coordinator, Lead Resident Assistant, or RN
• Respond to medical emergencies calmly and promptly in accordance with established policies and procedures; make emergency calls to 911
• Attend staff and resident care planning meetings and in-services as required
• Report any maintenance needs to ACC Property Manager

Medication Duties

• Assist with medication and/or treatment administration under the direction of the facility RN
• Assist with medications as described in the medication administration policy
• Report resident changes in condition or concerns regarding resident and/or medication to facility RN, Resident Care Coordinator, or Director of Assisted Living immediately
• Ensure resident receives medication and that all documentation is completed accurately

Additional Duties

• Review any and all communication tools used in providing resident care on each shift
• Communicate residents’ needs with Resident Assistant staff at change of shift and as needed
• Comply with State of Wisconsin rules and regulations
• Accurately record resident data on appropriate forms in accordance with established policies and procedures, such as incident reports, notes, and task sign-off
• Inventory and keep track of supplies needed, such as Ensure, med cups, PRN meds, gloves, etc., and inform Resident Care Coordinator and/or facility RN
• Answer telephones and return calls timely and in a professional manner
• Perform additional duties as assigned by Lead Resident Assistant, Resident Care Coordinator, facility RN, or Director of Assisted Living

Requirements

Knowledge and Qualifications

• High School Diploma required
• At least one year of experience as a nursing assistant
• CBRF certified caregiver; preferably with experience with advanced age
• Completion of all required CBRF trainings upon hire and completion of 15 CEUs per year
• Proficient in English
• Effective communication and interpersonal skills with the ability to work effectively as part of a team
• Ability to attend and participate in departmental meetings, in-services, and training as required
• Availability to work nights, rotating weekends, and holidays
• Genuine interest in the needs of the advanced aging, mental health, and other infirmities of age; understanding the problems they encounter and having patience and tact in servicing their needs
• Maintain knowledge of federal and state laws pertaining to assisted living (Chapter DHS 89)
• Ability to remember multiple tasks/assignments over long periods of time
• Excellent oral and written communication skills
• Excellent customer service skills
• Knowledge of or ability to learn computer programs specific to the role, including an Electronic Medication Administration Record system and a Nurse Call system
• Proficient in computer use and Microsoft Office applications
• Strong and demonstrated organizational skills
• Ability to occasionally work outside of regular work hours, as needed
• Ability to maintain resident confidentiality at all times

Physical Qualifications

• Ability to lift/carry, push/pull up to 50 pounds
• Ability to walk and stand for prolonged periods of time
• Ability to reach, twist, sit, squat, climb stairs, reach above shoulders, and bend at knees
• Frequently kneel, bend, and reach