R2026106229 Eddy 300 Lab Monitor

Duties

• Must be familiar, or be willing to become familiar with, the Eddy 300 Computer Lab printers, how they function, and how to replace paper, toner, and other supplies.
• Must be able to work with limited supervision.
• Must be dependable to facilitate established work schedules and/or coordinate substitute from approved lab monitor roster.
• Must be flexible and willing to work opening shifts (7:30 A.M.), closing shifts (7 P.M.).

Required Job Qualifications

• The Lab Monitor must be familiar with the computing and printing equipment in the open Lab.
• The monitor should be reliable to meet the work schedule and accountable for all activities that transpire in the Open Lab during their shift.
• The candidate should possess basic customer service skills and empathy for the needs and problems computer lab patrons encounter.
• The candidate should be a problem solver.

Essential Duties

• Loading paper, clearing paper jams, and properly documenting printer problems found
• Follow all processes and procedures outlined in the Lab Monitor Handbook
• Performing Classroom and Lab checks as directed
• Aiding customers with general software usage problems and/or directing them to resources who may be of assistance
• Requesting job tickets for problem resolution by the Liberal Arts IT Help Desk
• Checking out equipment to faculty and students using an inventory management system
• Maintaining and ensuring the inventory management system information is correct and up-to-date