[R] General Sales Manager

Responsibilities

• Develop and implement effective sales strategies and tactics to achieve dealership sales goals.
• Recruit, train, and manage a high-performing sales team.
• Monitor sales performance and provide coaching and feedback to sales staff.
• Ensure compliance with all dealership sales policies and procedures.
• Foster a customer-centric, hospitality-based culture within the dealership.
• Oversee the customer experience from initial contact to post-sale follow-up.
• Address customer concerns and complaints promptly and professionally.
• Analyze dealership financial performance and identify areas for improvement.
• Develop and manage sales budgets and forecasts.
• Monitor inventory levels and manage pricing strategies.
• Provide leadership and direction to the sales team.
• Foster a positive and supportive work environment.
• Develop and maintain strong relationships with other departments within the dealership.
• Stay up-to-date on industry trends, regulations, and best practices.
• Represent the dealership at industry events and conferences as needed.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• 3+ years experience as an automotive General Sales Manager or Sales Manager with a track record of achieving sales targets.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong understanding of the automotive industry and sales processes.
• Strong negotiation skills.
• Able to work under pressure and meet deadlines.
• Proficiency in Microsoft Office Suite and dealership management systems.
• Valid driver's license

Physical Requirements

• Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
• Standing and Walking: There may be times when the general sales manager needs to stand, walk around the dealership, or attend meetings.
• Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
• Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.

About Us

We were founded in 2014 by Jeff Swickard in Wilsonville, OR. We’re a hospitality company that happens to sell cars, parts, and service. We are a team. Everyone plays a role in our success. Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?