R&D- Quality Program Manager

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our employees through rewards, benefits, and opportunities to learn, develop new skills, and grow contributions.

Responsibilities

• Leads global quality and technical program execution for strategic Global OEM GI Customers (Kubota, John Deere, CAT, etc).
• Partner closely with Commercial and Marketing teams to translate customer needs into clear, executable technical requirements.
• Connects customer requirements, R&D, manufacturing, and quality systems.
• Owns resolution of complex, multi-site quality and technical issues.
• Drives global alignment, prioritization, project execution, and customer satisfaction at scale.
• Serve as the primary technical and quality interface for strategic OEM customers.
• Translate customer requirements into clear, executable technical and quality plans.
• Lead customer-facing reviews, including qualification, complaint resolution, and continuous improvement initiatives.
• Lead complex, multi-region project portfolios (innovation, qualification, scale-up, MOB).
• Establish governance, scope, milestones, risk management, and resource alignment globally.
• Provide executive-level visibility and decision support for the portfolio.
• Cross-functional responsibility to lead teams including R&D, Quality, Manufacturing, Supply Chain, Regulatory.
• Key customer and internal contact for OEM programs and meetings, including High Impact leaders and Quarterly Customer Continuous Improvement meetings.
• Perform effective data analysis to support complex investigations, presenting data in an easily interpretable manner to drive correct conclusions.
• Develop Technical or Customer-facing standard operating procedures and provide training to site personnel.
• Create/maintain monthly reports to track and improve metrics related to servicing Global accounts, trial success rate, project turn times, complaint cycle time, etc.
• Utilize customer data to help analyze and solve complex customer line problems as requested.

Requirements

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1, etc.).
• Bachelor’s degree in a Science, Technology, Engineering, or Math field.
• Must be at least 18 years of age.
• Must have at least 11 - 15 years of experience in coatings products development, Operations, Quality, Technical, Marketing, or Sales.
• Flexible work schedule to adapt to prioritization changes and needs.
• Strong written and verbal communication skills.
• Demonstrated ability to lead a cross-functional team to a successful outcome.
• Strong presentation skills.
• Proficiency in Microsoft Excel, Word, Access, and Minitab.
• Demonstrated success in leading Root Cause investigations and analysis tools.
• Previous direct customer interaction.
• Knowledge of complex problem-solving and error-proofing skills.
• Must be able, with or without reasonable accommodation, to determine the difference between colors to correctly tint paint.

Qualifications

• Majors in Chemistry, Engineering, or a related field (Preferred).
• Six Sigma Green Belt (Preferred).

Schedule

Travel requirements: 30% Domestic and International.

Benefits

Sherwin-Williams offers a wide range of world-class benefits designed to support employees and their families, including retirement, healthcare, and total well-being. Benefits information can be found at http://www.myswbenefits.com/ under "Candidates".

Successful candidate will be required to sign an Employee Restrictive Covenant Agreement where permitted by law.