R&D Engineer - Data Center Power Solutions - Fremont

Key Responsibilities

• Provide on-site troubleshooting and technical support for Delta data center power products.
• Support customer operational issues across hyperscale and COLO environments.
• Collect and investigate the failure and issue information to the factory.
• Travel to customer sites throughout the U.S. approximately twice per month.
• Support development and optimization of Delta ICTBG product portfolio including: UPS, STS, PDU, RPP.
• Collaborate with design and engineering teams to improve the customer experience.
• Develop and maintain technical troubleshooting documentation.
• Standardize SOPs (Standard Operating Procedures) and MOPs (Methods of Procedure).
• Create documentation related to: Equipment replacement, Service tools, UPS parameter settings, Field troubleshooting processes.
• Train and support Field Service Engineers (FSEs).
• Develop comprehensive technical training materials and knowledge-sharing programs.
• Gather customer feedback, field insights, and user experience (UX) requirements.
• Collaborate with Product Management and Engineering teams to drive product enhancements and continuous improvement initiatives.
• Translate customer requirements into actionable technical and design recommendations.
• Partner closely with: Sales teams, Product Managers, Service organizations, Engineering and Design teams.
• Support technical presentations, customer meetings, and solution development activities.

Minimum Qualifications

• Bachelor’s degree in Electrical Engineering (EE) or related field.
• 3 – 6 Years of Power Electronics, with strong Low Power and Medium Voltage experience.
• Hands-on knowledge of data center power infrastructure and critical power systems.
• Experience supporting or designing: UPS systems, STS / Solid Transfer Switches, PDU systems, RPP systems.
• Strong troubleshooting and root-cause analysis capabilities.
• Experience working directly with enterprise customers or large-scale data center operators.
• Excellent communication and collaboration skills.
• Ability to travel domestically up to 25%.

Preferred Qualifications

• Mandarin language proficiency.
• Experience supporting hyperscale or colocation data center customers.
• Knowledge of: BESS (Battery Energy Storage Systems), Microgrid technologies, familiar with ICT (Information & Communication Technology) infrastructure environments.
• Experience translating customer UX feedback into product improvements.