Quotation Specialist Supervisor

About the role

The Quotation Specialist Supervisor at Trystar is a critical position that oversees and develops the quotation processing team. Reporting to the Manager – Customer Sales Support, this role involves managing quote request to order processing activities, developing and implementing enterprise-wide order processing strategies, providing coaching and development to team members, and leading continuous improvement initiatives.

Responsibilities

• Manage quote request to order processing activities, handle escalations, and manage quote management-related tasks.

• Maintain professional business relationships with customers, field sales and manufacturing reps.

• Create and exemplify Trystar’s culture for relentless focus on our customers and their success.

• Develop, implement, and execute enterprise-wide order processing strategies across multiple sites.

• Lead the Quote Processing team in reviewing and responding to customer inquiries.

• Lead the Quote Processing team in maintaining accurate customer information in our CRM.

• Track key performance indicators (KPIs), and generate performance reports for management.

• Lead continuous improvement initiatives and conduct training sessions for the team.

• Develop digital tools, processes and procedures within Quote Processing team to enhance overall customer experience.

• Collect and analyze data to identify opportunities for continuous improvement to deliver a better customer experience.

Requirements

• Bachelor's degree or 2-year technical degree.

• Outstanding communication, presentation, and leadership skills.

• Minimum of 5 years experience in leading customer service teams.

• Ability to use digital tools to capture and respond to customer requests.

• Experience working with customers in a customer support or sales role.

• Experience in the electrical power transmission & distribution market a plus.

• Proficient in Microsoft Office 365.

• Experience with ERP and CRM or other case management systems, Epicor and SalesForce being a plus.

• Highly motivated, passionate, with exceptional written and verbal communications skills.

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

• A high comfort level establishing and growing relationships with customers, partners and internally.

• A continuous improvement mindset.

• Willingness and ability to travel up to 10%.