Quotation Specialist - Service

About the role

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

Essential Duties And Responsibilities

• Prepare and issue quotations for out-of-warranty service work, including labor, materials, and mobilization.
• Cookinate with internal teams (Field Service, Service Engineering, Operations, Parts, Supply Chain, Finance, Legal) to confirm scope accuracy and pricing.
• Conduct proactive outreach to customers nearing warranty expiration and provide warranty extension options and pricing.
• Maintain organized tracking of all quotes, customer follow-ups, PO statuses, and related documentation.
• Support accurate invoicing by ensuring proper handoff from quotation to execution and collaborating with Finance.
• Follow up on Accounts Receivable for all invoices related to service work quoted by this role.
• Maintain and update pricing templates, quote logs, cost references, and internal approval documentation.
• Communicate with customers and Sungrow Headquarters as needed; Mandarin language ability preferred for HQ coordination.
• Recommend process improvements to streamline quotation workflow and enhance customer responsiveness.

Qualifications

• Experience in aftermarket service quoting, field service support, or commercial operations (energy, electrical equipment, or industrial OEM experience preferred).
• Strong understanding of service workflows, field execution requirements, and cost drivers.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented, able to manage multiple time-sensitive requests.
• Strong analytical and commercial thinking skills.
• Able to work cross-functionally and coordinate multiple stakeholders.

Requirements

• Bachelor’s degree in Business, Engineering, Economics, or related field.
• 2–5 years experience in a commercial, service, or technical operations role.
• Proactive, customer-focused, and able to work with minimal supervision.
• Mandarin proficiency is a plus.