QuickBooks Support Specialist - REMOTE

Responsibilities

Assist QuickBooks customers with questions about QuickBooks Online Advanced, Payroll and Payments. In this role, you'll provide guidance, troubleshoot issues, and help customers navigate the platform to find the right solutions.

• Software functionality and navigation
• Account management
• QuickBooks Online Payments
• Payroll support
• Troubleshooting and resolving customer issues
• Guidance on relevant QuickBooks products (cross-selling when applicable)

Benefits

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We're here to help every step of the way!

Pay

Earn up to $0.33/handle minute with a 45‑minute minimum guarantee. Contractors on this program typically earn $14.85‑$19.80/hour based on call volume and availability. Additionally, the posting notes a pay range of $15.00‑$20.00 per hour.

Skills

• Proficiency in QuickBooks (2+ years experience required)
• Demonstrated ability to deliver high-quality customer service over the phone
• Comfortable cross-selling when relevant
• Tech savvy and avid computer user
• Communicate with a friendly tone and professional demeanor

Schedule

Flexible schedule opportunities – you choose your own hours! Monday‑Friday (8 am‑8 pm).

Requirements

• Quiet, uninterrupted space
• Organized desk area
• Personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download speed
• Wired internet connection (no Wi‑Fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone
• Mac users: Mac acceptance is limited to Intel‑based machines with Windows 11 installed via Apple’s Boot Camp utility
• No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time (examples: NordVPN, McAfee VPN, etc.)
• Must live and work from the United States, except CA, NY, PA, WA (contractors residing in California, New York, Pennsylvania, or Washington are not eligible)
• Must successfully pass a criminal background check