Quarantine Supervisor

SUMMARY

The Quarantine Supervisor is responsible for overseeing day-to-day warehouse operations across assigned shifts, teams in accordance with company standards. This role provides leadership direction and hands-on support to team members while maintaining productivity, quality and compliance across all processes.

Essential Duties and Responsibilities

• Supervise daily quarantine operations to ensure product holds, inspections, releases, and dispositions are handled accurately and on time.
• Ensure quarantined materials are properly identified, labeled, segregated, secured, and documented in accordance with company procedures and customer requirements.
• Monitor quarantine inventory in the WMS or tracking system to maintain accurate records of product status, location, quantity, and disposition.
• Cookorate with Operations, Quality, Inventory Control, Customer Service, and Transportation teams to resolve quarantine issues and minimize operational delays.
• Lead, coach, train, and assign work to quarantine team members to ensure safe, compliant, and efficient execution of responsibilities.
• Ensure compliance with safety standards, customer requirements, regulatory guidelines, sanitation expectations, and company policies.
• Serve as the escalation point for quarantine-related issues, including unauthorized movement, delayed releases, inventory discrepancies, and customer concerns.
• Track and report quarantine performance metrics such as hold aging, release timeliness, inventory accuracy, audit findings, and productivity.
• Conduct routine inspections of quarantine areas to verify proper housekeeping, 5S, product segregation, labeling, and access control.
• Support internal, customer, and regulatory audits by providing documentation, explanations, corrective action updates, and process evidence.
• Communicate quarantine priorities, status updates, risks, and process changes to leadership and cross-functional partners.
• Promote a culture of safety, accountability, quality, compliance, and continuous improvement within the quarantine operation.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education & Experience: Bachelor’s degree preferred, or a related field preferred. Minimum 3 years of progressive warehouse or distribution operations experience. Prior experience supervising frontline operations staff in a high-volume or complex warehouse environment strongly preferred.
• Required Skills and Abilities: Ability to read, interpret, and apply business documents, technical procedures, company policies, and regulatory requirements. Strong written and verbal communication skills, including the ability to prepare reports, business correspondence, procedures, and present information to managers, customers, clients, and team members. Effective interpersonal skills with the ability to manage multi-party communications, negotiate, resolve customer claims, and support cross-functional issue resolution. Ability to perform basic mathematical calculations and interpret operational data such as graphs and reports. Strong reasoning and problem-solving skills with the ability to follow written and verbal instructions, analyze data, resolve standardized and complex issues, and maintain accuracy in paperwork and transactions. Proficiency with Microsoft Office and the ability to learn and effectively use job-related software systems, including WMS, move management, timekeeping, HRIS, RF scanners, and SAP. Strong planning, organization, and time management skills with the ability to prioritize, re-prioritize, multitask, manage workflow, meet deadlines, and adapt to changing operational needs.
• Certified or eligible to operate powered material handling equipment as required.