Quantitative UX Researcher, Applied AI Solutions
About the role
We are seeking a Quantitative UX Researcher excited to help shape the future of AI-native business applications. In this role, you will lead quantitative research that helps teams build, test, and learn faster. You will turn product questions into clear hypotheses, success metrics, well-designed studies, and actionable insights to evaluate new ideas, improve existing experiences, and inform product decisions. This is a quant-first role with mixed-methods responsibilities as needed.
You will work in ambiguous, early-stage spaces, helping teams define success metrics for new AI-powered products. Your work will identify meaningful behavioral and attitudinal signals, measure product performance, and recommend improvements based on evidence.
Responsibilities
- Lead quantitative and mixed-methods research for AI-powered products, including early-stage concepts and evolving customer experiences.
- Own studies from end to end: framing research questions, defining hypotheses, selecting methods, identifying measures, analyzing results, and communicating recommendations.
- Design and run experiments, surveys, and behavioral analyses to understand customer needs, product performance, and opportunities for improvement.
- Define and track success metrics related to adoption, trust, usability, comprehension, and customer value in AI-powered experiences.
- Combine findings across research, product usage, and customer feedback to generate clear insights and practical product recommendations.
- Partner closely with product, design, and engineering to support a build, test, learn approach, where evidence informs decisions throughout the product lifecycle.
About the team
AWS Applied AI Solutions is an organization with ambitions to be a leading provider of business applications, leveraging Amazon's unique experience and expertise. Our mission is to accelerate customers' businesses by delivering intuitive, differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and real-world experience to build opinionated, turnkey solutions where customers prefer to buy over build.
The AWS Applied AI Solutions team is at the forefront of AI innovation, designing and building the next generation of intelligent business applications. We work closely with global Product, Engineering, Science, Marketing, and Business Development teams to deliver compelling AI-powered experiences that transform how businesses operate. Our research team ensures these AI solutions are not just technically advanced but truly meet customer needs and drive meaningful outcomes.
Requirements
- 3+ years of proven success leading User Research projects with demonstrated impact.
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field.
- End-to-end experience with all aspects of research: study design, recruiting, moderation, analysis, and reporting.
- Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study.
- Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
Preferred Qualifications
- Master's degree in Human Factors, HCDE, or Cognitive Psychology.
- Knowledge of quantitative data analysis and statistics.
- Experience conducting and applying research in a global context.
- Experience working in a highly Agile/Scrum environment.
Pay
The base salary range for this position is:
- Sunnyvale, CA: $143,100 - $193,600 USD annually
- New York, NY: $143,100 - $193,600 USD annually
- Arlington, VA: $130,100 - $176,000 USD annually
- Herndon, VA: $130,100 - $176,000 USD annually
- Seattle, WA: $130,100 - $176,000 USD annually
Your Amazon package will include sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance, 401(k) matching, paid time off, and parental leave. Final compensation will be determined based on experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
- Employee Assistance Program (EAP) and mental health support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and surrogacy reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.