Quantitative Analyst - Contact Center

What We’re Looking For

We are seeking a Quantitative Analyst to join the Enterprise Intelligence team. This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability.

What You’ll Do

• Analyze Business Metrics & Identify Opportunities: Rigorously analyze operational and financial metrics to detect process deficiencies, performance gaps, and new opportunities to improve revenue and profitability. Develop actionable recommendations and partner with business leaders to prioritize and implement improvements.
• Data-Driven Performance Measurement: Create and maintain frameworks for tracking and analyzing business performance across the mortgage lifecycle. Develop metrics, dashboards, and automated reports that enable stakeholders to monitor progress and act on insights.
• SQL-Based Analytics Solutions: Author and optimize complex T-SQL code to extract, transform, and analyze large volumes of production data. Develop stored procedures and workflows that operationalize model outputs and support business monitoring.

What You’ll Need

• Quantitative Analytics Expertise: 5+ years of experience in quantitative analytics, preferably in a call center or contact center environment.
• Advanced SQL & Data Viz Skills: Advanced T-SQL queries, stored procedures, and data transformations in Microsoft SQL Server. Expertise in PowerBI, Tableau, or similar data visualization tools.
• Analytical Problem Solving: Ability to independently translate complex business problems into quantitative solutions. Experience with A/B testing frameworks and experiment design.
• Business Acumen: Experience evaluating business metrics and KPIs to identify revenue and profit improvement opportunities, operational inefficiencies, and performance trends.
• Communication: Excellent verbal & written communication skills; ability to distill complex analyses into actionable insights for executive-level audiences.

Qualifications

• Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics or related field preferred

Pay & Benefits

Annual compensation for this position generally ranges from $130,000 - $150,000. Benefits include 401(k), dental insurance, disability insurance, employee discounts, health insurance, life insurance, paid time off, 12 paid holidays per year, paid training, referral program, vision insurance, and supplemental pay types such as referral bonuses.

About the Role

This fully remote role offers a unique opportunity to contribute to the success of AmeriSave Mortgage, a leading online mortgage lender with over $130 billion in funded loan volume. The role requires strong analytical skills and the ability to work effectively in a fast-paced, high-ownership environment.

Skills

The ideal candidate will have a strong background in quantitative analysis, advanced SQL skills, and experience working with data visualization tools. They should also possess excellent problem-solving abilities and the ability to communicate complex ideas clearly to both technical and non-technical stakeholders.

Benefits

AmeriSave offers a comprehensive benefits package including health insurance, dental and vision coverage, disability and life insurance, 12 paid holidays per year, and paid training programs. Additionally, there is a 401(k) plan and referral bonuses available.

Schedule

This role is fully remote, allowing candidates to work from anywhere within the United States.

Company Culture

AmeriSave is committed to fostering a culture of innovation, collaboration, and continuous learning. We believe that our employees are the key to our success and strive to create an environment where their contributions are recognized and valued.