Quant Analytics Associate Senior - Regulatory Operations

About the role

Help shape how senior leaders and regulators understand consumer outcomes by delivering clear, accurate, and timely reporting. You will translate complex data into actionable insights and build trusted analytics products that improve decision-making. If you enjoy connecting data, process, and risk discipline to real-world customer experience, this role offers high visibility and meaningful impact.

As a Quant Analytics Associate Senior within Consumer and Community Banking (CCB) Regulatory Operations team, you will lead the development and publication of executive and regulatory reporting products by synthesizing information from multiple systems and partners. You will monitor complaints and business data to identify emerging issues, trends, and opportunities, and communicate analytics-driven insights to senior leaders.

Responsibilities

• Lead the development, authoring, and publication of scheduled executive and regulatory reporting products by gathering and synthesizing inputs from multiple systems and partners.
• Analyze and monitor complaint and business data to identify emerging issues, trends, and opportunities for improvement.
• Translate complex data into actionable reporting and analytics products that inform strategic and operational decisions.
• Build and maintain awareness of key initiatives, regulatory requirements, and changes impacting consumers and the business.
• Produce and lead ad hoc reporting and analyses for management audiences, including executive and regulatory stakeholders.
• Oversee key reporting processes, controls, and documentation to ensure accuracy, timeliness, and compliance.
• Drive process improvement projects, including innovation and automation use cases, and troubleshoot operational issues.
• Review and oversee change requests for critical program data elements and system-maintained reference tables.
• Create and maintain procedures, documentation, and control processes for analytics and reporting products.
• Collaborate with partners to identify root causes of complaints and drive improvements in complaint handling processes.
• Deliver executive-level presentations that clearly communicate analytics and reporting insights to senior leadership.

Requirements

• 5+ years of reporting and analytics experience
• Demonstrated ability to deliver accurate reporting and objective business analysis.
• Proven ability to analyze large datasets and synthesize insights from multiple sources.
• Advanced proficiency with Tableau, Databricks, Alteryx, SQL, Microsoft Excel, and Microsoft PowerPoint.
• Advanced SQL skills for querying, analyzing, and managing large datasets
• Strong ability to translate complex data into clear, actionable insights for executive audiences.
• Exceptional executive-level communication and presentation skills, including written storytelling.
• Ability to conduct background research, validate findings, and apply sound judgment to analytics outputs.
• Strong organizational skills and ability to manage multiple concurrent deliverables in a fast-paced environment.
• Self-directed, results-driven approach with the ability to work with limited supervision.

Preferred Qualifications

• Bachelor's degree in a technical or business discipline.
• Prior experience managing or analyzing customer experience and/or complaints data.
• Experience supporting regulatory-facing reporting or governance routines.
• Experience designing and implementing process controls and documentation for reporting products.
• Experience leading process improvement initiatives and analytics automation.
• Experience in a financial services and/or regulatory environment.

This role is not eligible for visa sponsorship now or in the future.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science, and machine learning. We have a strong partnership with Technology, which provides cutting-edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.