Quality Training Specialist (Swing)

Responsibilities

• Maintains expert-level knowledge in at least two production departments
• Evaluates and improves processes within work areas
• Refines learning tools and techniques
• Affords assistance in measuring the effectiveness of learning
• Measures the impact of his/her development efforts
• Improves associates' job-related skills
• Develops, maintains, and applies learning tools (methods, checklists and skill building agreements) to encourage associate development
• Identifies areas for associate cross training and support and implements the training to support the objective
• Supports the updating of SOPs and SOP certification of associates and managers
• Affords assistance in driving success of peak and non-peak training plans
• Mets time commitments and deadlines
• Checks and tests for understanding
• Gives insight to area managers

Requirements

• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook
• High School diploma or GED
• Excellent communication skills
• Comfortable talking in front of a group as well as one-on-one with an individual
• Ability to give and receive feedback effectively
• Can drive understanding (i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention)
• Ability to follow up
• Proven people skills
• Works hard for the success of others, constantly remains “customer obsessed”
• Demonstrated ability to consistently function at 100% of expectations
• Understands upstream and downstream variances
• Prior training, teaching or presentation experience
• Willingness to work in different areas as required by training needs
• Excellent attendance