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Jobs · Administrative · California

Quality & Training Coordinator

Dungarvin · Sacramento, CA · 1 mo ago
On-siteAdministrative$24.55/hrFull-time

About the role

Cambrian Homecare, LLC (part of the Dungarvin family of companies) supports individuals of all ages, including seniors and persons with developmental disabilities, in living independently and with dignity in their homes. The role involves supporting quality assurance, caregiver development, client service, and community relationships.

Responsibilities

  • Conduct in-home quality assurance visits and quality assurance phone calls, following agency guidelines and identifying quality concerns.
  • Investigate and resolve client complaints, incidents, and assigned accusations involving issues such as theft, injuries, damages, and other concerns, ensuring timely communication, appropriate corrective action, and thorough follow-up.
  • Document all investigation activities, communications, and follow-up in company systems; generate quality reports and present findings as requested.
  • Coordinate and deliver orientation and ongoing training for new and existing care providers, support training initiatives, and ensure caregiver skill competency in both in-home and skills lab settings.
  • Maintain accurate training documentation and communicate effectively with caregivers, clients, management, and other stakeholders.
  • Build and maintain positive relationships with regional centers, healthcare providers, hospitals, community organizations, workforce agencies, referral sources, clients, caregivers, and other external partners; attend community and referral meetings as assigned.

Qualifications

  • High school diploma or equivalent.
  • Bilingual English and Spanish.
  • Valid driver's license and access to a reliable vehicle to travel to client homes, training locations, community events, and other required locations.
  • Experience in caregiving, caregiver training, quality assurance, investigations, client services, or a related service environment.
  • Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).

Nice to have

  • Quality Assurance Experience.
  • Experience working with individuals with developmental disabilities.
  • Caregiver/DSP Experience.
  • Experience working with regional centers, hospitals, healthcare providers, community organizations, referral sources, or workforce development agencies.

Skills Critical for Success

  • Investigation & Problem Solving.
  • Communication & De-escalation.
  • Attention to Detail.
  • Independent Ownership.
  • Professionalism & Compassion.
  • Collaboration & Relationship Building.
  • Adaptability.

What You Will Do

Support quality assurance, caregiver development, client service, and community relationships throughout the Sacramento area.

Qualifications

  • Education: High school diploma or equivalent.
  • Driver's License & Transportation: Valid driver's license and access to a reliable vehicle to travel to client homes, training locations, community events, and other required locations.
  • Relevant Experience: Experience in caregiving, caregiver training, quality assurance, investigations, client services, or a related service environment.
  • Training & Presentation Skills: Ability to deliver engaging and effective training sessions and communicate information clearly to individuals and groups.
  • Physical Requirements: Ability to bend and lift up to 50 lbs.
  • Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).

Nice to have

  • Quality Assurance Experience.
  • Developmental Disabilities Experience.
  • Caregiver/DSP Experience.
  • Community & Referral Relationships.

Skills Critical for Success

  • Investigation & Problem Solving.
  • Communication & De-escalation.
  • Attention to Detail.
  • Independent Ownership.
  • Professionalism & Compassion.
  • Collaboration & Relationship Building.
  • Adaptability.

Additional Information

Compensation: $24.55 hourly fixed rate. Work Environment: On-site and in the field in Sacramento, CA. Team Culture: A dynamic, collaborative environment where teamwork, communication, accountability, and client-centered service drive success. Work Schedule: Monday - Friday 8:00 AM – 5:00 PM PST. Travel: Travel within the assigned area and up to approximately a 100-mile radius may be required based on complaints, quality assurance needs, client visits, and other business requirements. Retirement Plan: Employees may participate in a 401(k) retirement savings plan. Mileage Reimbursement: Mileage is reimbursed for required business travel.

Why You'll Love This Role

You'll join a growing team where your work has a direct impact on client experience, caregiver success, and the quality of services Cambrian provides. This role offers the opportunity to work across quality assurance, investigations, training, and community relationships while developing strong professional relationships throughout the Sacramento area. This is a highly dynamic role where priorities can change based on the number and complexity of complaints, incidents, and quality concerns. You'll have the opportunity to make decisions, solve problems, and see issues through to resolution.

Important Information

We believe in supporting not only those we serve but also each other, fostering a collaborative and supportive work environment for all. Dungarvin, Cambrian, and Compass are Equal Opportunity Employers. 8/24 #DCBJ

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