Quality Technician III - 2nd Shift

About the role

Supports Engineers in carrying out production-related and inspection jobs; assists in monitoring materials quality in processing plants and making the required adjustments; ensures maintenance of documentation and records. Works under minimal supervision.

In this role, you will make an impact in the following ways:

• Identify and resolve quality issues early by comparing physical characteristics of components and products against technical specifications to detect defects and prevent downstream failures.
• Execute reliable product validation by conducting functional, reliability, and packaging tests—ensuring products meet performance and durability standards before release.
• Deliver accurate and traceable documentation by recording test results and producing clear, concise technical reports that support decision-making and compliance.
• Ensure precision in measurement and testing by operating a wide range of metrology and test equipment to generate consistent, high-quality data.
• Elevate team capability through advanced programming, setup, and training on measurement systems—improving efficiency, repeatability, and technical expertise across the organization.
• Strengthen customer confidence by translating complex specifications and measurement data into clear insights that support application and product usage decisions.
• Improve data integrity and confidence by participating in measurement uncertainty studies, ensuring results are statistically sound and aligned with calibration standards.
• Maintain equipment readiness and compliance by ensuring proper calibration, upkeep, and performance of all measurement and test systems to minimize downtime and ensure audit readiness.

Responsibilities

• Act with urgency and ownership by taking on testing, defect identification, and equipment challenges with high energy—quickly driving resolution and maintaining workflow momentum (Action Oriented).
• Partner effectively across teams and labs to ensure alignment on testing standards, data interpretation, and quality outcomes—strengthening overall execution (Collaborates).
• Deliver clear, audience-specific communication by translating technical test results, specifications, and measurement data into actionable insights for engineers, customers, and leadership (Communicates Effectively).
• Enhance customer trust and satisfaction by providing accurate interpretations of product specifications and measurement results that enable confident application and decision-making (Customer Focus).
• Make sound, timely technical decisions on product acceptance, calibration actions, and testing approaches using data, standards, and risk-based thinking (Decision Quality).
• Navigate and resolve disagreements constructively when addressing defects, test results, or quality concerns—keeping focus on facts, data integrity, and shared outcomes (Manages Conflict).
• Optimize tools, equipment, and lab resources by efficiently allocating measurement systems, maintaining calibration schedules, and maximizing uptime and capability (Resourcefulness & Laboratory Management).
• Demonstrate technical excellence in metrology and quality systems by applying measurement science, uncertainty analysis, and quality tools (APQP, FMEA, SPC) to ensure reliable, compliant, and high-quality results (Measurement Science & Quality Process Management).
• Initiate action to prevent the occurrence of any nonconformities relating to product, process, and quality systems.
• Control further processing, delivery, or installation of nonconforming products until the deficiency or unsatisfactory condition has been corrected.
• Initiate, recommend or provide solutions through designated channels.
• Verify implementation of solutions.
• Perform dimensional quality audits, capability studies and gauge studies.
• Provide technical support for manufacturing including troubleshooting, training for proper use of gauging, specifications, first piece inspections and inspections of purchased components.
• Document and analyze results using statistical methods.
• Use quality tools/techniques to assist in root cause analysis and process improvements.
• Analyze and disposition nonconforming in-process product characteristics as authorized by the Quality Engineer.
• Index, file, store and retrieve quality records.
• Evaluate and inspect customer returns for failure modes and root cause analysis.

Requirements

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Skills

• Functional experience with mechanical gauges.
• Awareness of statistical techniques and Statistical Process Control techniques.
• Proven organizational, communication, training and record keeping skills.
• Effective and experienced team player.
• Ability to use Microsoft Word, Excel, and Outlook.

Role is based at the Cummins Inc. facility in Fletcher, NC, within the Quality Organization. This is an on-site role with flexibility.