Quality Technician

About the role

The Quality Technician provides support for all aspects of the Quality Department throughout the product realization process. This role ensures products and processes meet defined quality standards and regulatory requirements while maintaining communication with internal and external customers and vendors. The Quality Technician supports activities to meet key objectives set by senior management locally, regionally, and globally.

Responsibilities

• Actively communicate via phone and email with customers and vendors regarding project status.
• Communicate PPAP requirements with manufacturing plants and coordinate to achieve customer requirements.
• Facilitate the Layered Process Audit (LPA) program set by the Quality Department, prepare results, and present them to the quality team.
• Provide support for corrective actions initiated through audit findings.
• Assist with department reporting, including weekly and monthly updates.
• Support the facility’s Environmental, Health, and Safety (EH&S) programs.
• Communicate clearly and confidently with all levels of the organization.
• Adhere to NORMA’s Business System Policy and follow documented procedures as outlined in the training agreement.
• Follow all plant and office safety rules; maintain a clean and orderly work area.
• Perform other related duties as assigned.

Requirements

• Associate’s degree or degree in Engineering, Business, or a similar discipline is a plus but not required.
• 2 years of manufacturing experience is a plus.
• 2 years of quality-related experience is a plus.

Skills

• Proficient in MS Office software (Excel, Word, PowerPoint, Outlook, etc.).
• Basic understanding of quality tools such as PPAP, 8D, and PFMEA.
• Fluent in English.
• Basic understanding of Adobe Acrobat.
• Strong communication, presentation, and team skills.
• Excellent oral and written communication skills.
• Self-motivated with a high level of initiative.
• Able to actively participate in cross-functional teams.
• Demonstrates leadership characteristics that align with NORMA’s projected expectations.

Location

325 W. Silverbell Rd., Suite 230, Lake Orion, MI 48359