Quality Technician - 2nd Shift

About the role

Mission Critical Group (MCG) is an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, MCG streamlines execution and brings complex projects online faster without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable.

The primary role of the Quality Technician will be to interpret, comply with and improve MCG’s quality assurance standards. Essential to this responsibility will be the requirement to ensure quality assurance activities are documented, internal reporting processes adhered to, and regular audits implemented. The Quality Technician will identify any training needs and ensure the company-wide participation in the quality management system.

Responsibilities

• Plan, execute, and document inspection and testing of products to verify conformance with specifications and deliverables.
• Assist operations team in tracking, documenting, and reporting quality levels for performance, corporate social responsibility, environmental, health, and safety goals and key performance indicators.
• Investigate product complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Monitor risk-management procedures using software and documentation to identify, investigate, and report issues to management and product development teams.
• Identify and provide training and support to team members, focusing on systems, policies, procedures, and processes.
• Support, participate in, or conduct external ISO, UL, or internal audits.
• Perform other duties as assigned.

Qualifications

Required Knowledge/Experience

• Two-year degree (or equivalent experience) in S.T.E.M or related field or equivalent years of experience in the manufacturing/industrial industry setting.
• Knowledge of warehouse inventory management.
• Satisfactory completion of additional background screening.

Preferred Knowledge/Experience

• Knowledge of metal shop manufacturing and quality control.
• Knowledge of quality assurance and continuous improvement standards, terminology, methods, and tools including ISO9001, version control procedures, non-conformance/corrective action processes, auditing, 8D, 5Why, PFMEA, Kaizen, process flow mapping, etc.
• Knowledge of electrical equipment manufacturing, installation, and use.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent analytical, problem-solving, decision-making skills.
• Excellent technical writing and verbal communication skills.
• Ability to interpret basic electro-mechanical diagrams including front elevation, one-line, manufacturing, and schematic drawings.
• Excellent attention to detail.
• Proficient in all Microsoft Office applications.

Work Environment and Physical Demands

• Must be able to use required Personal Protective Equipment (PPE), to include, but not limited to eye/ear/hand/feet protection.
• May be required to regularly stoop, kneel, bend, crouch, frequently stand or walk around the work area, and lift or move objects up to 50 lbs.
• Work responsibilities may involve manipulating small parts, using hand tools and repetitive motions. Good hand-eye coordination and dexterity are essential.
• Must be able to follow instructions and stay alert to potential hazards on the shop floor.
• Must be able to access and navigate each department at the assigned facilities.
• Manufacturing facilities can be loud and have bright lights. Temperatures subject to seasonal weather conditions (hot in summer and cold in winter months).