Quality Technician 2

About the role

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! Join our team as a Quality Technician and play a key role in driving excellence! You'll troubleshoot quality issues, calibrate testing equipment, create inspection plans, and support audits. Keeping the returns area clean and maintaining a low number of customer complaints are two top priorities in our brand-new, 400,000 sq. ft. distribution facility. Our Northwest Indiana facility is equipped with state-of-the-art technology designed to optimize efficiency and reduce environmental impact. As one of our global shipping hubs, this location plays a critical role in serving customers around the world.

Responsibilities

• Manage Inventory: Run reports and investigate inventory for broken or out of date items.
• Handle Returns: Work with our customer experience team on RMA returns.
• Customer Complaint Investigations: Collaborate with engineering and customer experience on investigation complaints.
• Product Inspection: Perform inspections using test equipment per written instructions.
• Nonconformance Handling: Identify, document, and segregate nonconforming materials following established procedures.
• Inspection Planning: Maintain inspection forms, storyboards, and databases in collaboration with cross-functional teams, aligned with control plans and ECNs.
• Quality Improvement: Clearly report quality issues, compile data for reports, join improvement teams, and identify areas for enhancement.
• System Audits: Support internal quality audits, ensuring accurate documentation of details.

Requirements

• Education: High school diploma or GED equivalent required.
• Experience: 3-5 years in quality role, with experience running root cause analysis and customer service investigations.

Qualifications

• Quality Knowledge: Familiarity with basic quality principles, standards, and continuous improvement tools.
• Statistics Knowledge: Understanding of key statistical concepts including