Quality Systems & Training Specialist

Join us in pioneering breakthroughs in healthcare for everyone, everywhere—sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth while valuing your unique contributions.

About the role

As a Quality Systems & Training Specialist, you will play an important role in ensuring our employees have the knowledge, training, and resources needed to successfully operate within a highly regulated medical device environment. You will develop and deploy engaging training content, support our Learning Management System, and partner with teams across the organization to maintain effective and compliant training programs. This role combines training and development with quality and compliance, offering opportunities to work cross-functionally, contribute to continuous improvement initiatives, and strengthen processes that support quality throughout the organization.

Responsibilities

• Create, develop, and deploy training content and processes to support Quality and business requirements.
• Manage employee accounts, training assignments, and user roles within the Learning Management System (LMS).
• Partner with cross-functional departments to review, update, and approve training content.
• Respond to inquiries and requests from business partners regarding training requirements and activities.
• Generate and maintain daily, weekly, and monthly training reports and metrics to support business needs.
• Prepare training documentation and records to support audit readiness and compliance.
• Support internal and external inspections and audits by providing required training documentation and information.
• Support continuous improvement initiatives and special projects, including the automation and optimization of Quality Management System processes.
• Collaborate with Quality and other functional teams on initiatives designed to improve training effectiveness, compliance, and operational efficiency.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• A minimum of 1 year of experience within the medical device industry.
• Experience developing training content using authoring tools such as Articulate and/or Adobe Captivate.
• Experience working within a regulated environment and supporting established training and quality processes.
• Strong organizational skills with the ability to manage multiple priorities and assignments simultaneously.
• Strong written and verbal communication skills with the ability to collaborate effectively across departments.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Access.

Skills

• Knowledge of e-learning authoring tools used to create and deploy training content, including Articulate and/or Adobe Captivate.
• Familiarity with SAP as a document control tool.
• Familiarity with Learn4U or similar Learning Management Systems.
• Understanding of Quality Management Systems within the medical device industry.
• Knowledge of applicable medical device quality standards and regulatory requirements, including ISO 13485, MDSAP, MDD, and MDR.
• Experience supporting internal or external audits and inspections.
• Experience preparing, analyzing, and communicating training metrics and reports.
• Interest in process improvement and the automation of Quality System processes.
• Ability to work effectively with cross-functional stakeholders in a regulated environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The base pay range for this position is $74,350 - $102,234. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission-eligible position, commission eligibility will be in accordance with the terms of the Company's plan, with commissions based on individual and/or company performance.

We are a team of more than 72,000 highly dedicated Healthineers in over 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they face. Our portfolio is crucial for clinical decision-making and treatment pathways.