Quality Systems Supervisor - Document Control

Location: On-site in Pearland, TX
Schedule: 8:00 am to 5:00 pm, Monday through Friday

About the role

Oversee all document control operations and quality system documentation activities at the site. Act as the primary liaison for document management processes, ensure compliance with GMP requirements, and provide leadership and direction to the Document Control team. Maintain document management systems, drive process improvements, and support audits and inspections while ensuring efficient and compliant handling of quality records.

Responsibilities

• Supervise and oversee all document control program responsibilities including issuance of controlled documents, document change control processes, DMS workflows, and record archival.
• Serve as the primary point of contact for site QA Document Control and support cross-functional teams including research, quality, and process development.
• Act as system owner and administrator for the Electronic Document Management System (e.g., Documentum), including system configuration, user setup, and troubleshooting.
• Train employees on document management systems and departmental processes.
• Provide direct supervision of Document Control team members including coaching, performance management, career development, hiring, and onboarding.
• Assess resource needs and support staffing activities including hiring and contractor onboarding.
• Develop and implement process improvements and author/revise procedures as needed.
• Manage off-site record storage, including archival and retrieval through systems such as Iron Mountain.
• Ensure compliance with record retention schedules and document lifecycle requirements.
• Support internal and external audits and regulatory inspections.
• Develop and present metrics to leadership to monitor document control performance and drive continuous improvement.
• Perform QA review and approval of quality system records including change controls, deviations, CAPAs, investigations, and controlled documents.
• Perform other duties as assigned.

Requirements

• 3 to 5 years of experience in document control, quality systems, or a related GMP-regulated environment.
• GMP experience is required.
• Bachelor’s degree preferred but not required.
• Experience with document management systems (e.g., Documentum, Veeva, or similar platforms) preferred.
• Prior leadership experience (lead role or supervisory experience) preferred.
• Strong understanding of document control processes and quality systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills and ability to collaborate across departments.
• Demonstrated ability to lead teams, resolve issues, and drive process improvements.
• Proficiency in standard business software including spreadsheets, databases, and document systems.

Benefits

• Performance-related bonus
• Medical, dental, and vision insurance
• 401(k) matching plan
• Life insurance, as well as short-term and long-term disability insurance
• Employee assistance programs
• Paid time off (PTO)

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion, and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.