Quality Systems Supervisor

About the role

At TSI, our vision is to create a better world by helping to protect people, products, and the environment. The Quality Systems Supervisor is responsible for maintaining and continuously improving TSI’s Quality Management System (QMS) and calibration program while supervising Quality Assurance Inspectors and Calibration Technicians. This role serves as the primary owner of the organization’s quality systems processes, including internal and external audits, corrective and preventive actions (CAPA), management review activities, quality system procedures and forms, training, and compliance initiatives. The Supervisor partners with cross-functional teams to drive compliance, support operational excellence, and promote a culture of continuous improvement throughout the organization.

Responsibilities

• Lead the administration, maintenance, and continual improvement of TSI’s Quality Management System (QMS), ensuring compliance with applicable quality standards (e.g., ISO 9001, ISO 17025), customer requirements, and regulatory expectations.
• Lead and manage internal and external quality audits, including customer, certification, and regulatory audits, and serve as the primary quality systems representative during audit activities.
• Own the Corrective and Preventive Action (CAPA) process, including investigation support, corrective action implementation, documentation, effectiveness verification, and closure management.
• Plan, coordinate, and facilitate Management Review activities.
• Maintain quality system procedures and forms, and support implementation of quality system improvements across the organization.
• Supervise, coach, and develop Quality Assurance Inspectors and Calibration Technicians, including assigning work, establishing priorities, providing training, supporting employee development, and managing performance.
• Oversee the Measurement and Test Equipment (M&TE) calibration program, including calibration scheduling, record maintenance, vendor coordination, and compliance monitoring.
• Provide oversight and support for inspection activities, including receiving inspection, quality audits, inspection records, and compliance with established quality requirements and procedures.
• Monitor changes to applicable quality standards, regulatory requirements, and industry best practices; communicate impacts and ensure required updates are implemented across quality system and calibration processes.
• Partner with Manufacturing, Engineering, Operations, Supply Chain, and other functions to resolve quality issues, support compliance initiatives, and drive process improvement efforts that enhance operational effectiveness and customer satisfaction.
• Develop and deliver quality and compliance training, promote awareness of quality system requirements, and foster a culture of continual improvement throughout the organization.
• Establish, monitor, and communicate quality system and calibration metrics, providing recommendations regarding compliance risks, performance trends, and improvement opportunities.
• Coordinate and track training records related to the QMS.

Supervisory Responsibilities

• Directly supervise Quality Assurance Inspectors and Quality Calibration Technicians.
• Recruit, develop, and retain high-performing quality team members.
• Establish performance expectations and provide ongoing coaching, feedback, and development opportunities.
• Conduct performance evaluations and support compensation and talent planning processes.
• Foster employee engagement, accountability, and professional growth.
• Build capabilities through training, mentoring, and knowledge sharing.

Requirements

• Bachelor’s degree in quality, engineering, science, business, or a related field.
• Minimum of 5 years’ experience in quality systems, quality assurance, regulatory compliance, calibration, or related quality functions.
• Minimum of 1 year of supervisory, team leadership, or project leadership experience.
• Experience supporting or leading Quality Management Systems, audit programs, and corrective action processes.
• Experience working in a manufacturing, technical, or regulated environment.

Preferred Qualifications

• Lead Auditor Certification (ASQ, Exemplar Global, or equivalent).
• Experience coordinating quality activities across multiple sites or international operations.
• Experience leading continuous improvement initiatives and cross-functional projects.

Skills

• Knowledge of Quality Management Systems, calibration programs, and applicable quality standards.
• Knowledge of auditing principles, corrective action processes, and regulatory compliance requirements.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to lead cross-functional initiatives and influence stakeholders at all levels of the organization.
• Proficiency with Microsoft Office and quality system documentation tools.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
• Work Environment: "Dress for your day" policy allowing employees discretion in selecting appropriate attire.

Pay

Competitive market salary from $90,000 - $105,000 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Legal authorization to work in the United States without the need for sponsorship is required.