Quality Systems Specialist / Technical Writer

Quality Systems Specialist / Technical Writer

About the role

The Quality Systems Specialist / Technical Writer plays a key role in supporting the development, maintenance, and control of the facility’s food safety and quality systems. This position is responsible for authoring, formatting, revising, and managing food safety documentation to ensure compliance with FDA, FSMA, GFSI, and customer requirements.

Responsibilities

• Documentation & Technical Writing
• Draft, revise, and maintain: SOPs, SSOPs, and Work Instructions
• HACCP / Preventive Controls documentation
• Environmental Monitoring Programs
• Recall, Traceability, Food Defense, and Food Fraud plans
• Ensure documents are: Clear, concise, and easy to follow
• Aligned with current plant operations
• Written in compliance with regulatory and certification standards
• Convert technical and operational input into controlled, compliant documentation
• Document Control & Records Management
• Maintain document control systems, including: Version control, approvals, and distribution
• Removal of obsolete documents from use
• Record retention and archiving
• Ensure controlled documents are accessible to plant teams and auditors
• Support electronic document management or QMS platforms
• Audit & Compliance Support
• Support preparation for: FDA inspections
• SQF / BRCGS / FSSC audits
• Customer and internal audits
• Compile audit evidence, binders, and documentation packets
• Track corrective actions and support CAPA documentation
• Assist with follow-up documentation and audit closeout activities
• Training & Program Support
• Assist with development of training materials linked to SOPs and programs
• Ensure documentation supports effective onboarding and refresher training
• Help maintain training records and compliance documentation
• Cross-Functional Coordination
• Work with Operations, Sanitation, Maintenance, and QA teams to: Verify procedures reflect actual practices
• Capture process changes and update documentation accordingly
• Support change management for new equipment, processes, or products

Requirements

• Strong understanding of HACCP principles and how they are used to identify and control food safety risks
• Experience assisting with HACCP documentation, records, or plan updates is a plus
• Solid familiarity with SQF requirements and food safety programs, with exposure to maintaining procedures, supporting audits, or keeping documentation organized and up to date
• Strong exposure to FSMA Preventive Controls and food safety plans, either through coursework, certification, or on the job experience
• Ability to support PCQI activities under guidance is preferred
• Proven experience writing SOPs, work instructions, specifications, and food safety plans
• College degree preferred especially science based (Microbiology, Chemistry, Food Science, Chemical Engineering, etc.)

What We Prefer

• Experience in a Food Manufacturing environment (bakery experience a plus)

What We Offer

• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• 25%-35% discount when dining as a guest
• Discounted cheesecake purchase program

About the Company

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers. The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members. We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities. #SoCheesecake #LifeAtCheesecake To notify of a non-compliant job posting, please send a notice to ats@thecheesecakefactory.com.