Quality Support Specialist (Medical Assistant Required)

Duties/Responsibilities

• Support clinic-level and organizational QAPI activities through data analysis, reporting, and interpretation of quality metrics
• Collaborate with providers, nurses, care managers, and leadership to translate data into actionable improvement plans
• Participate in clinic quality meetings to review trends, identify root causes, and recommend strategies
• Serve as a liaison between Quality and clinical teams to support implementation of initiatives
• Participate in Performance Improvement Projects (PIPs) using methodologies such as PDSA cycles
• Analyze care gaps and performance variation across providers, sites, and populations
• Document quality improvement activities for leadership and regulatory reporting
• Participate in audits, compliance activities, and continuous improvement efforts

Required Skills/Abilities

• Strong analytical and data interpretation skills
• Excellent collaboration, communication, and relationship-building skills
• Understanding of health equity, social drivers of health, and population health principles
• Excellent written, verbal, and computer skills

Education And Experience

• Minimum 2 years of experience working as a medical assistant in a clinical setting required
• Federally Qualified Health Center (FQHC) and Family Medicine experience preferred
• Strong analytical and data interpretation skills with the ability to translate data into action
• Experience working with clinical quality metrics, dashboards, or EHR-based reports; strongly preferred