Quality Supervisor - Night Shift

About the Role

We're looking for a Quality Supervisor to join our team in Morrisville, NC. If you're passionate about quality assurance, operational excellence, and developing high-performing teams, this is your opportunity to help ensure the products we deliver meet the highest standards in the industry.

Location

Morrisville, NC

Responsibilities

• Lead and supervise daily Fulfillment Quality operations to ensure products and materials meet company and customer quality standards.
• Train, coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement.
• Conduct quality inspections and audits of inbound and outbound shipments.
• Investigate quality issues, shortages, damages, and shipping discrepancies and implement corrective actions.
• Partner with operations teams to maintain quality, productivity, and on-time delivery performance.
• Monitor department metrics and support initiatives that improve operational efficiency and customer satisfaction.
• Manage employee performance, scheduling, attendance, and development activities.
• Support hiring, onboarding, training, and retention efforts within the department.
• Maintain compliance with safety standards, OSHA regulations, QMS procedures, and ISO requirements.
• Collaborate with Quality, Security, and Operations teams to support a safe and efficient work environment.
• Drive continuous improvement efforts that enhance quality, reduce waste, and improve overall performance.

Requirements

• High School Diploma or equivalent required; bachelor's degree preferred.
• Minimum of 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments.
• Previous supervisory or team leadership experience.
• Strong understanding of quality management systems and operational best practices.
• Experience with ISO, OSHA, 5S, Lean Manufacturing, or continuous improvement methodologies is a plus.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office applications and Management Information Systems (MIS).
• Strong communication skills with the ability to collaborate effectively across multiple departments.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Pay & Benefits

MPG offers a leading-edge compensation package which includes:

• A highly competitive compensation "above the industry" commensurate with experience, including an annual incentive bonus plan.
• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents.
• 401(k) Plan with up to a 6% (dollar for dollar) Employer match.
• Health Savings/Flexible Spending Account options.
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday.
• Employee Assistance Program.
• Comprehensive relocation package available for qualified candidates.

Why Join MPG?

Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive pay, career growth opportunities, and the chance to contribute to products enjoyed by collectors and fans across the globe.