Quality Supervisor - Night Shift

About the role

We are seeking a Quality Supervisor to lead and supervise daily Fulfillment Quality operations at Millennium Print Group (MPG), a subsidiary of The Pokémon Company International. Located in Morrisville, NC, this position offers a competitive salary, bonus eligibility, and a comprehensive benefits package.

Responsibilities

• Lead and supervise daily Fulfillment Quality operations to ensure products and materials meet company and customer quality standards.
• Train, coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement.
• Conduct quality inspections and audits of inbound and outbound shipments.
• Investigate quality issues, shortages, damages, and shipping discrepancies and implement corrective actions.
• Partner with operations teams to maintain quality, productivity, and on-time delivery performance.
• Maintain compliance with safety standards, OSHA regulations, QMS procedures, and ISO requirements.
• Collaborate with Quality, Security, and Operations teams to support a safe and efficient work environment.
• Drive continuous improvement efforts that enhance quality, reduce waste, and improve overall performance.

Requirements

• A High School Diploma or equivalent required; a Bachelor's degree preferred.
• Minimum of 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments.
• Previous supervisory or team leadership experience.
• A strong understanding of quality management systems and operational best practices.
• Experience with ISO, OSHA, 5S, Lean Manufacturing, or continuous improvement methodologies is a plus.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office applications and Management Information Systems (MIS).
• Strong communication skills with the ability to collaborate effectively across multiple departments.
• The ability to manage multiple priorities and perform effectively in a fast-paced environment.

Qualifications

• Dedicated to Quality and Safety
• Building Relationships
• Challenging the Expected
• Passion for Cards

Benefits

Competitive salary + bonus eligibility + full benefits package including:

• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
• 401(k) Plan with up to a 6% (dollar for dollar) Employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates

Why Join MPG?

Mission-driven, innovative, and collaborative, MPG is committed to excellence in every aspect of our work. As a subsidiary of The Pokémon Company International, we are the largest trading card printer in the world, and we are proud to support products loved by collectors and fans worldwide.