Quality Specialist

Duties And Responsibilities

Lead and coordinate process and quality improvement initiatives across production operations.
Monitor and analyze daily production output to identify trends and ensure adherence to quality metrics.
Develop and maintain systematic processes for product quality reviews, complaint investigations, corrective/preventative actions (CAPA), and continuous improvement tracking.
Establish, review, and update quality specifications, standards, and inspection methods for corrugated packaging products.
Manage and strengthen supplier and customer quality relationships, ensuring clear communication and resolution of quality issues.
Oversee document control and record management in compliance with ISO 9001 and customer requirements.
Lead internal audits and readiness activities for ISO 9001, GMI, GFSI, ISO 13485, and FDA-related certifications, ensuring ongoing compliance.
Apply Lean Manufacturing and Six Sigma methodologies to identify root causes and implement sustainable corrective actions.
Develop and deliver quality training programs to enhance employee understanding of quality objectives, programs, and tools.
Conduct internal process audits and ensure adherence to established procedures and quality standards.
Collaborate cross-functionally to ensure customer satisfaction, cost reduction, and operational efficiency.
May be required to travel to customer sites for issue resolution or new customer onboarding activities.

Required Education, Experience And Skills

Bachelor’s degree in supply chain, quality, engineering, management, or related social sciences fields and 2+ years of quality assurance, quality control, supervisory, or manufacturing experience, or any equivalent combination of education and experience.
Strong computer proficiency and some statistical understanding.

Preferred Education, Experience And Skills

ISO 9001 training and/or internal auditor certification preferred.
4+ years of manufacturing quality experience in an ISO 9001 or 13485-compliant organization
2+ years of experience managing customer interactions, gathering and relaying technical information.
Experience in corrugated packaging or paperboard manufacturing.
Previous leadership or cross-functional team coordination experience.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
Proven ability to develop and maintain effective supplier and customer relationships.