Quality Specialist

About the role

The Quality Improvement Specialist supports BHcare's commitment to providing high-quality, person-centered behavioral health and healthcare services through the collection, analysis, reporting, and interpretation of quality and performance data.

Responsibilities

• Collect, validate, analyze, and maintain quality, compliance, and performance data to support organizational objectives and regulatory requirements.
• Develop and implement data collection methodologies, tracking systems, and reporting processes that support quality initiatives.
• Create, maintain, and distribute dashboards, scorecards, key performance indicators (KPIs), and quality metrics.
• Monitor organizational, program, and provider-level performance measures to identify trends, opportunities, and areas requiring intervention.
• Collaborate with leadership, clinical staff, and program teams to develop and implement quality improvement initiatives and corrective action plans.
• Support ongoing monitoring and evaluation of quality improvement projects and organizational outcomes.
• Provide education, guidance, and technical support to staff regarding quality improvement tools, processes, and best practices.
• Participate in activities that support BHcare's compliance with federal, state, and accrediting body requirements.
• Affirm ongoing monitoring and evaluation of quality improvement projects and organizational outcomes.
• Translate complex data into meaningful information and actionable recommendations that support strategic and operational decision-making.
• Support evidence-based practices by providing data and analysis to inform program planning and quality initiatives.
• Promote person-centered approaches throughout quality improvement and performance management activities.
• Participate in organization-wide initiatives focused on improving client experiences, outcomes, and service delivery.
• Utilize evidence-based quality improvement methodologies, including Plan-Do-Study-Act (PDSA), root cause analysis, and performance improvement frameworks.
• Foster a culture of continuous quality improvement that aligns with BHcare's mission, values, and commitment to excellence.

Requirements

• Bachelor's degree in Public Health, Healthcare Administration, Healthcare Management, Public Administration, Public Policy, Data Analytics, Social Sciences, or a related field preferred.
• Equivalent combinations of education and experience may be considered: Associate degree plus two (2) years of relevant experience; or High School Diploma/GED plus four (4) years of relevant experience.
• Minimum of two (2) years of experience in quality improvement, quality management, program evaluation, data analytics, compliance, accreditation support, or related healthcare functions.
• Demonstrated experience collecting, analyzing, and reporting performance and outcome data.
• Experience translating data findings into performance improvement initiatives and operational recommendations.
• Experience preparing professional reports and presenting findings to stakeholders.

Preferred Qualifications

• Experience in behavioral healthcare, mental health, substance use treatment, community healthcare, or human services settings.
• Familiarity with Joint Commission, CARF, DPH, DMHAS, or other healthcare accreditation and regulatory standards.
• Experience using Electronic Health Records (EHR), data visualization tools, and reporting platforms.