Quality Site Lead - Part Qualification

About the Role

Quest Global delivers world-class end-to-end engineering solutions by leveraging deep industry knowledge and digital expertise. We solve the most critical and large-scale challenges across aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail, and semiconductor industries. As a Quality Site Leader, you will ensure our team’s collective on-site services for our Aerospace and Defense Industry customer in Enfield, CT are achieved with utmost timeliness and quality.

Responsibilities

• Oversee in-bound quality documentation and record reviews, including dimensional and visual inspections.
• Create First Article Inspection Report (FAIR) packages based on AS-9102 Rev C standards.
• Perform out-bound order verification and release (DPRV/DQR status required).
• Ensure daily work aligns with customer priorities, completion targets, and established quality standards.
• Track and convey progress and quality concerns daily as the first Point of Contact (PoC) for the team and customer.
• Accurately and professionally communicate insights and inquiries to off-site leaders, following through to resolution.
• Assist in roles such as incoming inspection, quality documentation reviews, FAIR package creation/submittal, and order release.
• Collaborate with multiple computer systems/software and engage daily with project leaders, peers, and customers.
• Conduct similar Quality Engineering work in part qualification management, non-conformance management, Quality Management System involvement, or Continuous Improvement oversight.
• Manage, train, and maintain team morale, resolving conflicts and ensuring staff adherence to policies.
• Enforce site-specific safety protocols and ensure compliance with regulatory standards such as OSHA and ISO.
• Liaise with customer leadership to communicate progress, address concerns, and implement project requirements.
• Report on site performance, manage site budgets, and contribute to strategic planning and process improvements.
• Provide daily, weekly, and monthly reports based on forecast/actuals of team performance.
• Develop customer relationships and ensure effective flow-down of information to the team.
• Recruit, onboard, train, and guide team members, including career development plans and performance assessments.
• Lead or sponsor team growth events and support Quest Global managers with data, summaries, updates, and audits.
• Approve timecards, assist with resource planning, and address employee benefits questions.
• Resolve conflicts, identify system/process root causes, and generate corrective actions.

Requirements

• BS Technical Degree (preferred) or minimum 9+ years of relevant experience.
• Alternate: 12+ years of relevant experience with an Associate’s degree or non-technical degree.
• Other technical certifications (DQR, CQE, Audit, Lean/Six Sigma, etc.) are noteworthy.
• Experience leading and documenting customer service/deliverable-oriented formal projects from pre-quote to closure.
• Experience leading teams (up to 15 members) performing customer-oriented services.

Skills

Required Technical Competencies

• Problem-solving using statistical tools, analysis, and reporting.
• Leading, training, and reviewing the work of others.
• Workflow management, preferably in the Aerospace & Defense industry.
• Oversight of technical teams and their work.
• Reading and applying blueprints, GD&T, and other quality requirements.
• Verifying inspection data for accuracy and completeness.
• Assisting in inspection planning, gage selection, setup, and part inspection.
• Reviewing, comprehending, and compiling technical data.
• Creation of AS9102-Rev C First Article Inspection Report (FAIR) packages.
• Creating/reviewing PPAP and/or MRL packages (noteworthy but not required).
• Leading formal Root Cause/Corrective Action team projects.
• Conducting internal process/quality audits.
• Operating in procedure-based and regulatory-controlled environments.
• Monitoring, tracking, resolving/escalating, and reporting results.
• Interacting with MRP/ERP systems.
• Advanced user of Excel, PowerPoint, and Outlook.
• Ability to obtain and retain Quest Global Project Management Certification following company-provided training.

Desired Attributes

• Service provider mindset.
• Self-motivated, disciplined, and organized.
• Superior customer interaction skills.
• Ability to work in a self-directed environment and as part of a global team.
• Maintain integrity and ethics in all situations.
• Excellent verbal and written communication skills.

Pay

Pay Range: $70,000 – $100,000 USD. Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure.

Schedule

This role operates 6 days per week, 6 AM – 6 PM, with some flexibility required to interact with all team members in reasonable timeframes. The position is on-site in Enfield, CT, and requires the ability to commute with your own transportation.

Work environment includes a shop floor/distribution site with extensive walking/standing and occasional lifting of up to 40 lbs. Use of PPE (e.g., safety shoes) is required where necessary.

Minimal additional travel may be required. US citizenship is mandatory.

Benefits

• 401(k) with company matching.
• Dental insurance.
• Health insurance.
• Life insurance.
• Paid time off.
• Referral program.
• Vision insurance.
• Short-term and long-term disability.