Quality & Safety Manager - SUD Treatment

Basic Functions

The Quality & Safety Manager leads the daily operations of the quality program, supervising two Analysts and coordinating cross-functional project teams. This role drives CARF accreditation readiness, regulatory compliance, quality improvement projects, client experience measurement, and the implementation of changes across all programs and levels of care.

Responsibilities

• Serve as the primary coordinator for CARF survey preparation, hosting, and post-survey follow-up, ensuring continuous accreditation readiness.
• Maintain evidence of conformance to applicable regulatory, licensing, contractual, and accreditation requirements across all payer types and contracting counties.
• Track regulatory and contractual changes and lead the organizational response, including policy updates and staff communication.
• Manage quality improvement projects (QIPs), ensuring at least one active QIP at all times; lead ad hoc project teams through planning, execution, and evaluation.
• Lead implementation of policy, procedure, and workflow changes across program sites—working directly with staff to ensure understanding, adoption, and sustained compliance.
• Administer the Quality Management Committee: prepare agendas, document activities, and track action items to completion.
• Oversee records analysis and peer review processes across clinical sites; ensure documentation meets regulatory, contractual, and accreditation standards.
• Manage Client Satisfaction Surveys, post-discharge Follow-Up Surveys, and the annual Treatment Perceptions Survey; analyze results and develop responsive action plans.
• Actively solicit feedback from staff and clients at program locations about the experience of working in and receiving care from the organization; channel insights into quality improvement priorities.
• Compile and communicate performance and outcome data to leadership and program staff.
• Support annual quality management plan goal-setting and evaluations.
• Work in person across all program locations as needed.
• Perform other duties as assigned by the Director of Quality & Innovation.

Skills / Knowledge

• Demonstrated project management skills with experience producing deliverables on schedule.
• Working knowledge of CQI principles (PDSA, root cause analysis) and healthcare regulatory/accreditation frameworks.
• Proficiency in Microsoft Office (especially Word and Excel); comfort with data analysis and reporting.

Education / Training

• Required: Bachelor’s degree in Healthcare Administration, Public Health, or related field with 2+ years of healthcare quality management experience; OR 4+ years of directly relevant experience in lieu of degree.
• Preferred: Master’s degree in a relevant field; Lean Six Sigma, CPHQ, or equivalent certification.

Experience

• Supervisory experience or demonstrated readiness for a supervisory role.
• Preferred: 5+ years in an administrative or quality role in healthcare.
• Preferred: Experience working directly with clinical staff on quality improvement and change implementation.
• Preferred: Experience in substance use disorder treatment.
• Preferred: Experience with CARF accreditation standards and survey processes.

Special Conditions

• Must be willing to undergo random drug screenings.

Position Reports To

Director of Quality & Innovation

Position Type

Full-Time, In-Person, Exempt, Salaried

Pay Range

$85,000 - $100,000 / Year

Benefits

• 100% Paid Blue Shield Trio Plan Medical Insurance Option
• 80% Paid Blue Shield Access+ Plan Medical Insurance Option
• 80% Paid Kaiser Medical Insurance Option
• 40% Dependent Coverage on Medical Insurance Plan
• 80% Paid Dental Insurance
• Vision Insurance
• Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
• Educational Assistance Tuition Reimbursement Program
• 401(k) 4% Employer Match
• 100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage

Career Opportunities

CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles- keep referring back to https://crihelp.bamboohr.com/careers/ for current openings at all sites.